Technical Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our Services team, you will work hands-on with our customers and partners to address important business challenges using MuleSoft’s Anypoint Platform. You will provide mostly remote technical mentorship on MuleSoft implementation projects, evaluate the customer’s technical and functional requirements, and develop cost-effective solutions to provide customers with validated returns. You will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring best-in-class members of a fast-paced, growing organization. You will be a doer and inspiring leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry. As a subject-matter guide, you will develop solutions to help customers realize their business goals and advise them on best practices for on-premise, cloud, hybrid integration, and API management. What you’ll achieve: 3 months: Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement. Begin participation in field activities with clients by shadowing credible architects and practicing enablement gained from training. Begin to complete MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches. Achieve MuleSoft technical certifications and gain extensive knowledge of the technology and implementation methodologies; begin giving domain expertise and project deliverables to internal knowledge-sharing initiatives. Begin mentorship and guidance of junior Services team members and help to build out our services organization. 12 months: Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle. Promote frameworks, project deliverables, recommended practices/policies, and implementations to internal collaboration networks and IP sharing. Find opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross-collaboration with MuleSoft partners, SIs, and 3rd Parties. Identify ongoing risks and struggles throughout project experiences in the field and give to developing and implementing internal mitigation measures to meet customer needs. Promote, train, coach, and mentor Services team members on hard technical skills and soft skills. Find opportunities and efficiencies in the customer's IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform. Lead development of technical learning sessions and publish/facilitate reusable content to the field. Work with MuleSoft product leadership providing ... (truncated, view full listing at source)