Engagement Delivery Sr. Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place. Salesforce Professional Services LATAM is entering a defining new era — the Agentic Enterprise . With our Delivery organization now fully integrated into the LATAM regional structure, we are positioned to deliver seamless, end-to-end customer experiences with unprecedented speed and precision. Our teams operate across Brazil, Mexico, Growth North, and Growth South markets, collaborating as one unified force to drive transformational outcomes for our customers. Overview of the Role Salesforce is seeking an experienced Engagement Delivery Senior Manager to join the LATAM Professional Services Delivery team. ,This role is central to executing and owning the delivery of complex, multi-cloud Salesforce implementations across the region. The Engagement Delivery Director is a senior individual contributor and delivery leader who owns the customer relationship from a delivery standpoint, drives project health, and ensures our customers realize measurable business outcomes. This role operates at the intersection of delivery excellence, commercial accountability, and executive relationship management. Your Impact Delivery Leadership Own end-to-end delivery of complex, multi-cloud Salesforce engagements, ensuring on-time, on-budget, and high-quality outcomes Serve as the primary executive point of contact for customers throughout the engagement lifecycle Drive delivery governance, risk identification, and corrective action to prevent escalations Lead project kick-offs, executive steering committees, and milestone reviews Partner with Technical Architects and Solution Consultants to align delivery approach with customer objectives Customer Success & Relationship Management Build and maintain trusted, strategic relationships with C-level and senior customer stakeholders Translate complex business challenges into actionable delivery plans and outcomes Identify and drive expansion opportunities (follow-on work, additional clouds, new business units) in partnership with the Services Sales team Represent Salesforce's delivery capabilities and methodologies with credibility and executive presence Commercial Accountability Own the financial health of assigned engagements — revenue recognition, margin, utilization, and forecasting Partner with pre-sales on scoping, SOW development, and resourcing Support accurate pipeline and backlog reporting in alignment with the Portfolio Services operating model Proactively identify and escalate commercial risks and opportunities Regional Collaboration Contribute to LATAM-wide delivery excellence, CSAT improvement, and knowledge sharing Required Qualifications 10 years o ... (truncated, view full listing at source)