Lead Program Manager, Insights & Growth

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. AWe’re Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Join us in shaping the evolution of the Digital Customer Experience as a Lead Program Manager, Insights & Growth . In this role, you’ll help design and scale the operational future of how Salesforce turns customer insight, behavioral data, and Voice of Customer signals into meaningful digital experience improvements. You’ll create the systems and conditions that allow the insights & growth team to focus on what they do best: delivering customer-centered, data-informed insights that inform experience strategy and drive meaningful improvement. The Role: As a senior, insights-centric Program Manager, you will drive operational excellence, technical enablement, and strategic planning for the Insights & Growth function within the User Experience & Creative Design (UXCD) organization. You will ensure research, growth analytics, VoC, and behavioral analytics platforms operate as scalable, repeatable systems that embed insight into team workflows. This role is systems-driven and technically oriented, owning research operations, analytics tooling, experimentation enablement, and cross-functional program execution. You will also provide interim UX/UI PM coverage during defined periods to maintain delivery continuity. Responsibilities Drive the strategic operations of the Insights & Growth function by coordinating initiatives across Research, Growth, VoC, and Analytics. Lead weekly program meetings to reinforce clarity, maintain alignment, and remove blockers to high-impact deliverables. Oversee research intake, prioritization, and capacity planning in partnership with program and team leads, ensuring alignment through structured discovery and kickoff sessions. Own and scale Research Operations , including participant management, tooling, vendor coordination, and compliance. Standardize workflows and playbooks to make research, growth analytics, and VoC outputs discoverable, actionable, and reusable. Serve as programmatic owner for behavioral analytics platforms, including rollout planning, governance, tagging strategy, enablement, adoption, and success metrics. Partner with UX, Product, Engineering, and Analytics to embed insight tools into discovery, validation, and optimization workflows. Support quarterly and annual planning by translating leadership priorities into roadmaps, milestones, and capacity models. Design and implement processes, templates, and operating models to improve predictability, visibility, and execution quality. Manage vendor relationships and tooling investments in partnership with DesignOps. Maintain operational tooling and reporting across systems, delivering executive ... (truncated, view full listing at source)