Senior Success Guide - Marketing Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. THE ROLE Marketing Cloud Customer Onboarding Specialists warmly welcome our newest Salesforce marketing cloud customers post-sale and guide them through the critical onboarding phase before implementation begins. This role is designed for experienced professionals who act as trusted advisors , ensuring customers achieve rapid time to value while building a strong foundation for long-term success across Salesforce products—particularly Marketing Cloud and the Salesforce Platform . You will act as a trusted advisor during early customer engagements, leading strategic onboarding conversations including but not limited to - Marketing Cloud Engagement, Marketing Cloud Account Engagement (Pardot), Marketing Cloud Personalization, Marketing Cloud Intelligence (Datorama), Marketing Cloud Growth, Advanced Editions, and Third-Party Messaging , ensuring customers are prepared for successful implementation and adoption. RESPONSIBILITIES Serve as a senior subject-matter expert for Salesforce marketing cloud products, with a strong focus on accelerating initial customer value. Act as the first post-sale point of contact , providing a confident, warm, and strategic welcome into the Salesforce ecosystem. Lead virtual 1:1 and group onboarding engagements , educating customers on how to realize business value using Salesforce Customer 360. Apply consultative skills to uncover business objectives, use cases, and success metrics , shaping long-term customer success. Design and deliver tailored Success Paths , outlining clear steps to meet customer goals. Provide strategic, value-based recommendations aligned to customer industry, maturity, and growth plans. Build strong relationships with customers and internal partners, contributing to regional and global onboarding excellence. Actively contribute to and elevate the team’s knowledge base, best practices, and onboarding standards . Mentor and support junior onboarding specialists as a senior team member along with participating in organisation wide workstreams. REQUIRED EXPERIENCE Proven success delivering customer-facing presentations and strategic onboarding engagements . Relevant third-level degree or equivalent professional experience. 4 years of experience helping customers achieve business outcomes through technology. Strong ability to work independently, manage priorities, and perform effectively in a fast-paced environment. Demonstrated application of Customer Success frameworks and methodologies . Confidence engaging with stakeholders from Administrators to C-suite . REQUIRED SKILLS & QUALITICATIONS Fluency in English Strong business acumen —ability to connect Salesforce capabilities to customer business value. Exceptional communication and presentation skills , adaptable to varied audiences. Proven consultative engagement experience with enterprise or mid-market customers. Relationship-driven, personable, and customer-centric approach. Strong technical aptitude and ability to learn new Salesforce technologies quickly. Effective problem-solving and decision-making skills. Comfort operating in environments of continuous change . PREFERRED REQUIREMEN ... (truncated, view full listing at source)