Regional Vice President Renewals

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is seeking a strategic, execution-focused, and inspirational leader to serve as Regional Vice President, SMB Renewals, leading our AMER, LATAM, and EMEA SMB Renewal organization. This second-line leadership role reports to the SVP, Renewals and is a senior position within the global Renewals organization. This leader will be responsible for driving renewal rate performance, NNAOV growth, customer retention, and operational excellence across a highly matrixed, global environment. The RVP will lead a team of frontline leaders and renewal managers, ensuring consistent execution of our renewal strategy while strengthening alignment with Sales, Sales Strategy, Customer Success, and Finance. The ideal candidate combines strong people leadership, negotiation acumen, analytical rigor, and operational discipline, with the ability to translate global strategy into regional execution at scale. Responsibilities Regional SMB Renewal Strategy & Execution Set and execute the renewal strategy across AMER, LATAM, and EMEA SMB segments to deliver retention, growth, and NNAOV targets aligned to corporate objectives. Second-Line Leadership & Talent Development Lead, coach, and develop a team of frontline renewal leaders. Build a high-performance culture grounded in accountability, inclusion, continuous improvement, and Salesforce core values. Forecasting & Operational Rigor Own regional renewal forecasting accuracy and operating cadence (weekly, monthly, quarterly). Drive disciplined pipeline inspection, risk mitigation strategies, and performance management to ensure predictable results. Complex Negotiations & Deal Strategy Provide executive-level support on strategic, high-risk, or complex renewal negotiations. Elevate negotiation capability across the organization and ensure disciplined commercial execution. Data-Driven Performance Management Leverage CRM Analytics, dashboards, and operational insights to identify trends, risk signals, and growth opportunities. Translate data into actionable strategies that improve renewal rates, reduce attrition, and expand customer value. Cross-Functional Alignment Partner closely with Sales, Sales Strategy, Customer Success, Finance, and Marketing to ensure tight alignment on account planning, territory design, pricing strategy, and customer lifecycle management. Global Consistency with Regional Agility Ensure global program consistency while adapting execution to regional market dynamics across AMER, LATAM, and EMEA. Required Experience & Skills Leadership Experience 8-12 years of experience in SaaS sales, renewals, customer success, or revenue leadership, with demonstrated second-line leadership experience leading managers across multiple regions. Renewals & Revenue Expertise Proven track record of delivering against retention, expansion, and revenue targets in a recurring revenue model. Strong understanding of renewal motions, customer lifecycle management, and subscription economics. Negotiation Strength Executive-level negotiation experience managing complex commercial discussions and escalations, with the ability to coach others on value-based negotiation ... (truncated, view full listing at source)