Operations Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is looking for an experienced Analyst for our CSG ProServ Subcontracting Team team to support and transform our subcontract operations processes and tools. The candidate will work with Customer Success Group (“CSG”) operations, Procurement, Professional Services (i.e. Project Managers, Delivery Leaders, etc.), Finance, and our Shared Services teams to source and staff qualified partner candidates to deliver professional services for sold Salesforce projects and programs. This requires new partner onboarding, vendor management, sourcing qualified resources, and managing all back-office systems and processes to support the teams. This candidate should also be comfortable supporting out-of-the-box and custom tools, generating Salesforce reports and dashboards, and have an advanced knowledge of Microsoft Suite of products. Key Accountabilities (Impact) * Act as a strategic advisor to the business in the region, working closely with Account Partners and Regional Delivery Managers, as well as Operations Leadership, to provide guidance based on business intelligence and knowledge of the region * Work closely with our Partner ecosystem to onboard new partners and develop/maintain good working relationships. * Demonstrate proven success in making the organization’s strategic staffing decisions  * Work closely with internal resourcing and monitor, validate, and route Staffing Contractor resource requests to preferred suppliers with a focus on securing suitable resources and meeting compliance requirements as required * Coordinate/schedule resource interviews with Partners and project teams * Attend weekly forecasting/staffing calls with Internal Staffing Resource Managers and Global Delivery teams * Support ad-hoc activities and Global initiatives * Support with subcontractor timecard tracking, PO/work order generation, assignment maintenance and back-end operations support * Drive improvement projects on a suite of existing applications and tools, including issue identification, data management, and reporting * Understand how Salesforce tools work, can be configured, and optimized * Identify issues within existing tools and processes * Find and evaluate new tools and provide suggestions to the team * Collaborate with Operations, CSG Professional Services, Sales, and Leadership to identify and implement innovative solutions to increase process efficiency * Capture the strategic, operational, and tactical business process goals & objectives * Perform business process assessment of the current state - including technology, experience, business and data * Identify and optimize the true drivers of financial performance, productivity, customer engagement, and other metrics * Apply a structured business process architecture approach and methodology for capturing the key views of the enterprise * Design the future state business process architecture to drive the maximum user experience, productivity, and value – to include process flow diagrams, heat maps, data flow diagrams * Experience working in a fast-paced operational role, with the ability to manage ambiguity, changing priorities, and remain focused on deliverin ... (truncated, view full listing at source)