Lead, Account Solution Engineer - Retail & Consumer Goods

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. What is an Account Solution Engineer? Also known as a Presales, Solution Advisor, Sales Consultant, or Sales Engineer the Account Solution Engineer is responsible for owning the solutions throughout the sales cycle and delivering thought leadership to companies to transform their customer's experience. The Solution Engineer is an expert who works alongside their colleagues, participates in building our team culture and supports their aligned sales team to create solutions for prospects and customers. To accomplish this, you should have a strong desire to set the vision translating business objectives into enticing and practical recommendations. The Solution Engineer acts as a trusted advisor to our customers while aiding the customer's transformational journey. Responsibilities Strategic Customer Engagement : Partner with sales teams to drive digital transformation initiatives for retail and consumer goods enterprises, positioning Salesforce as the platform for the agentic enterprise where AI agents work alongside humans to drive business outcomes Solution Architecture & Design : Lead technical discovery sessions to understand complex business processes across retail operations, omnichannel commerce, supplier networks, and customer experience, translating requirements into comprehensive Salesforce solutions spanning across the portfolio Agentic AI Evangelism : Demonstrate and articulate how Agentforce and autonomous AI agents can transform customer-facing and internal operations—from intelligent service agents handling customer inquiries to autonomous SDR agents qualifying leads and autonomous sales coaches optimizing rep performance Value-Based Selling : Build and present compelling business cases that connect technical solutions to measurable business outcomes, focusing on revenue growth through platform expansion, cross-cloud opportunities, and demonstrating clear ROI Demo/Workshop/Proof of Concept Execution : Design and deliver impactful demonstrations, customer workshops and pilots that showcase the art of the possible, driving operational efficiency and customer engagement in retail and consumer goods contexts Trusted Advisor Relationship Building : Establish yourself as a strategic technology advisor to C-level and senior technical stakeholders, understanding their industry challenges around unified commerce, loyalty management, demand forecasting, supply chain visibility, and evolving consumer expectations Platform Expansion & Land-and-Expand Strategy : Identify opportunities to expand Salesforce footprint ... (truncated, view full listing at source)