JR330340 Transformation Advisor | Enterprise Architect | Retail

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Distinguished Chief Customer Transformation Advisor - Retail The Chief Customer Transformation Advisor (CCTA) –  Retail is a client-facing Strategic Advisory role to Executive leaders at our most valued retail accounts. It offers a platform to influence the AI technology innovation cycle and shape the future of Retail businesses in ANZ. As the CCTA, you’ll serve as a trusted advisor to Customer CIO/CTO/EA functions and their teams, and be technically credible to their engineering leads, translating complex business challenges into a clear value-led roadmap by leveraging the Agentforce 36O platform. You will work closely with Account Team leaders to co-define the long range plans, shaping sales strategy and orchestrating a squad of specialists.The role offers a degree of autonomy and access to our global thought leaders and Product innovation teams to influence product direction. This position requires a senior individual with a strong mix of Business & Technology competencies, industry expertise and sales acumen. Your success is defined by the customer’s ability to realize tangible business outcomes and sustainable growth through AI. Key Responsibilities: Retail Industry Visionary & Change Agent. Leverage deep industry insight to challenge assumptions with architectural clarity and frame the business case for agentic innovation within the retail value chain. Transformation Navigator: Mentor customers through transformation leading practices and Salesforce solutions to improve time-to-value Strategic Engagements: Use your enterprise architecture expertise to solve complex challenges, like integrating emerging AI technologies into core customer platforms and optimising for Salesforce Product strategy & roadmaps. Account Strategy Leader: Partner with Account Leadership to define multi-year strategy and commercial phasing, guiding a cross-functional team through to value realisation with the Customer. Technical Value Proof:Design the architectural logic and guardrails for strategic roadmaps, lead high-impact prototyping to de-risk the Agentic journey, and provide the technical education necessary for investment approval. Mentorship: You will act as a mentor to our technical community, championing diversity and architectural excellence Orchestrate & Align: Bring together a diverse team of internal and external experts - including Sales, Pre-Sales, Success, Services and Partner resources - to collaboratively drive strategic opportunities. Required Qualifications: Deep Retail Expertise: 10 years of senior leadership, strategy, or Enterprise Architecture experience within the Retail or adjacent industry. Transformation Leadership: You have lived experience in Customer Experience & Digital Transformation from vision through to implementation of SaaS & PaaS based Enterprise Applications (ideally Salesforce). Executive Partnership: Demonstrated skill in navigating complex stakeholder landscapes and building trust-based relationships at the Executive level Agentic AI & Data Fluency: A proven understanding of AI's transformative potential, including the data, security, and architectural requirements for Agentic workflows. ... (truncated, view full listing at source)