Software Engineer II

Job Description As a Software Engineer at Zendesk, you'll be an integral member of our Messaging Experience engineering teams, shaping the future of our backend services that support groundbreaking mobile and Web Widget products. Your engineering expertise will help ensure that our mobile SDKs & Web Widget remain top-tier assets utilized by leading apps across various industries. At Zendesk, we value the people that create our great products, and encourage each other to grow and innovate. We offer our employees a competitive benefits package & ensure relevant opportunities for professional growth and performance in a diverse and inclusive environment. Zendesk also believes in the importance of a healthy work-life balance and full parental leave. What you’ll be doing Build reliable, secure, and scalable backend systems. Own complex projects and contribute to technical strategy alignment with business objectives. Stay abreast of current trends and best practices in the technology underlying our services and related technologies, leading innovation initiatives. Participate in code reviews and engage in pair programming sessions with peers to maintain high code quality. Collaborate with team members to troubleshoot and fix defects. Contribute to technical documentation and specifications. Lead and manage the entire lifecycle of features with support from the team, from conception through deployment, performance tuning, and maintenance. Proactively identify areas of technical debt and inefficiency, propose and advocate for sustainable solutions, and implement strategies to prevent such issues in the future. Work with engineering leadership and your team to foster a collaborative, cohesive and sustainable engineering environment. Actively participate in feature discovery, working closely with Product and engaging with upstream and downstream engineering teams. Lead by example in taking responsibility for all levels of testing, including setting up best practices for unit, integration, system, and acceptance testing, ensuring the highest quality of the codebase. What you bring to the role Required experience: Understanding and familiarity with crafting and working with backend technologies Experience with Ruby on Rails, React and microservices architecture Experience with designing and implementing service-oriented applications Experience in relational database management systems and SQL Ambition and high motivation to understand complex systems, focused on identifying and decomposing requirements Good written and verbal communication skills. You can effectively express your point of view to others and just as importantly, actively listen to others ensuring a good discussion Nice to have: Experience with TypeScript Some professional experience with Scala or an interest to learn Experience working with Datadog Understanding of SLIs, SLOs & error budgets Experience with k8s PODs & podded architecture Experience with distributed monoliths & microservices architecture patterns Tech Stack Our services are written in Ruby / Ruby On Rails, React and some Scala. We work with teams with services written in TypeScript and clients using iOS, Android and React. We rely on multiple data stores such as MySQL, Memcached, Redis, Kafka, DynamoDB. #LI-JJ2 Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experie ... (truncated, view full listing at source)