UX Research Intern

Job Description Zendesk is looking for a curious UX Research Intern to join our team in Poland! This internship will be for 12 weeks starting in July 2026. Your internship experience will be learning what it means to be a successful UX Researcher. Why Zendesk? Zendesk builds software designed to improve the customer experience. Your favorite brands leverage our products to engage you as a customer. We lead the industry with beautifully simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future! At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It’s about our people knowing that they’re valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Resource Groups play a vital role in creating communities that bring us together and ensure we feel supported at work. Why UX Research? Your job as a User Experience Research intern will be to help with some of the UXR team initiatives and research projects. Other projects will help with communication and processes to support the broader research team so that our research can be easy to access and amplified inside the organization. We need an organized, self-starter who is detail oriented. As a UX Research intern, we expect curiosity, and eagerness to learn, and apply the fundamentals of UX Research. You care deeply about user experience. You have an interest in learning about users, and can communicate effectively and clearly what you have learned through various mediums such as short executive summaries, reports, or videos. An eye for detail and visual communication skills are also important. Those with an eagerness to learn or an attitude of figuring it out will enjoy working on our team. By joining our small but mighty team, you will get to learn from various researchers with a broad range of expertise and will be learning hands-on and practical research skills. Please submit your application by March 31. What you’ll be doing every day: Work on UX research projects either independently or in partnership with a UX Researcher. Planning, collecting data, doing research and analysis, synthesizing and sharing the work. Work closely alongside UX Researchers globally with opportunities to collaborate with the broader Product Development team Projects to help inform the Product Development team's future work Participate in regular design critiques and standup meetings Translate insights and research artifacts into shareable material across the department Learn in-depth about research processes and the fundamentals of UX Research with the potential application of those research skills on smaller projects What you need to succeed: A basic understanding of one or a few research methods, with a willingness to learn Analytical and critical thinking skills so that you can help to look at a problem from many angles The ability and experience to work independently, take initiative, be highly organized, creative, curious and insightful. “Figure it out” attitude with the ability to handle ambiguity. Strong and compelling written and verbal communication skills that let you illustrate and share your work creatively and persuasively - both in an individual and group setting The flexibility to meet remotely with teammates and customers in different time zones Some visual communication skills that help you put together compelling presentations or video clips Requirements: Currently enrolled in a postgraduate University degree in Interaction Design, Psychology, Human Factors, or a related field Bonus if you have SQL skills Must be authorized to work in Poland Must be located in the Poland for the full duration of the internship #LI-JJ2 The Poland annualized base salary range for this position is zł98,280.00-zł98,280.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual co ... (truncated, view full listing at source)