Zendesk Implementation Consultant-French Speaker

Job Description Our Team Our Services Consultants work in Professional Services sales, as part of Zendesk Professional Services team. The Professional Services team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the greeters to the house of Zen(desk) - genuinely compassionate, patient, and organized. We get our enterprise customers on-boarded quickly and easily by helping them to use, see, learn, and believe in our beautifully simple product. About the role A Zendesk Implementation Services Consultant-French Speaker is an experience-maker for our customers - passionate about making communication easy through customer service and how doing that well can transform a businesses’ relationships.Within a Paid Services engagement Services Consultants will be responsible for driving the design and configuration of the Zendesk Product based on the Configuration Workbook and Design Workshops either remote or onsite with a Customer and your Engagement Manager. Your ability to work independently and keep commitments to tasks and assigned work packages on a project is absolutely critical. You will also routinely execute on Professional Services Launch Packages and existing customer Optimizations effectively within scope, time, and budget. What you'll be doing Guide and educate Zendesk customers to give them proactive assistance as they onboard and configure their Zendesk Maintain product expertise across the Zendesk product line Collaborate in establishing world-class customer service policies, processes and standards Provide business consultation for customers, capture the business problem we are solving together, and configure their Zendesk in order to meet and exceed expectations Conduct meetings onsite and remotely according to the Zendesk methodology standards Perform issue identification, communication, and resolution for complex issues Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty Prioritize effectively across multiple customers and projects, ensuring on-time completion of action items across the project portfolio Manage projects to a timeline, based on the scope provided, and ensure deadlines are met and any delays escalated Gather requirements and issue change orders and scopes for new and existing customers Contribute to and be measured on Zendesk Professional Services revenue targets What you bring to the role: Bachelor's Degree Fluent in French and English 3 years of professional consulting experience in a customer-facing role. Experience working on highly complex customer engagements ideally in the techology or SaaS Environments. Good understanding of support process and infrastructure Excellent instincts and ability to interface at Manager-Level with ease Excellent communication, interpersonal skills, and eloquent writing skills Empathy and a unique ability to understand customer needs Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal Passionate about customer service and how it can transform businesses Strong project management skills and an ability to multitask without getting frazzled Be accountable for billable utilization targets Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together Willing and able to travel domestically up to 20% Preferred Qualifications: 3 years of experience in software sales, pre-sales, implementation or technical support. Good understanding of customer relationship, engagement or experience software (e.g. Zendesk, Freshdesk, Hubspot, Intercom, Service Now, Talkdesk, Salesforce, Oracle, Genesys). Hybrid working Model At Zendesk, we believe great work isn’t defined by a desk—it’s defined by the flexibility to thrive wherever you are. Our hybrid work model offers you the best ... (truncated, view full listing at source)