Senior Product Designer

Job Description At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI-powered tools help support teams resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone. We’re looking for a Senior Product Designer to join our Omnichannel Routing team and help shape intuitive, scalable experiences that help customers to get tickets and requests to the right agents through custom routing configurations. We’re aiming to redefine how routing works in an AI-driven world. Who we’re looking for You are a strong collaborator, someone who can seamlessly work with teams both remote, and in the office. Every day, you bring energy to highlight the user's needs through communication, and storytelling—always keep them at the centre of what you do. You are curious about emerging tools and technologies but you’re confident in your workflow and know when to ask for the appropriate feedback or direction. You build trust with colleagues, work together to identify challenges, explore new possibilities, and win hearts! You are still learning (because we all are), but you know how to seize an opportunity, and drive it forward. In this role, you’ll craft intuitive design solutions that simplify complexity, reduce friction, and bring clarity to every customer interaction.  You’ll work closely with product managers, engineers, product marketing, and other cross-functional partners to identify challenges, explore new possibilities, and deliver thoughtful, impactful designs that drive efficiency and create real value across the organization. What you will get to do every single day Craft intuitive design solutions that simplify complexity, reduce friction, and bring clarity to every customer interaction Define and refine user journeys Grow concepts through design exploration, conceptualisation, and user validation Produce and facilitate remote design thinking sessions and workshops Design interaction prototypes, wireframes and production-ready visual design Present design solutions to partners and company executives, defend design decisions and incorporate feedback into the design cycle Work closely with other designers, product managers, engineers, and other cross-functional partners to bring concepts to life What you bring to the role 3-5 years of experience in product design Experience with UX and UI work for complex, enterprise software Strong expertise in interaction design, information architecture, and systems thinking Proficiency in Figma, prototyping tools, and usability testing methods Ability to navigate complexity and create scalable, user-friendly solutions Excellent collaboration skills, with experience working cross-functionally with product management, engineering, research, and product marketing teams Zendesk is an equal-opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. The Poland annualized base salary range for this position is zł258,000.00-zł388,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage. Hybrid: In this role, our hybrid experience is designed at the team level t ... (truncated, view full listing at source)