Manager, Sales Development

About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.About the Role:As a Manager, Sales Development at Decagon, you’ll be responsible for hiring, training, and scaling a high-performing team of SDRs to drive top-of-funnel pipeline and fuel our sales growth. You will build and manage a team of 6-10 SDRs who specialize in account-based prospecting, multi-threaded outreach, and sophisticated qualification of enterprise opportunities. You’ll collaborate closely with GTM leadership to refine outreach strategies, optimize processes, and develop the next generation of sales talent.This role is perfect for someone passionate about building and defining the sales development motion at a high-growth startup.In this role, you willLead and scale a team of 6-10 BDRs focused on Enterprise and Strategic segmentsHire and train new SDRs on Decagon’s product, buyer personas, competition, and toolsSet and maintain a high-performing culture by overseeing daily activities and managing quota performance of individual SDRsDevelop and execute career development plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on time management, objection handling, prospecting tactics, and active listening skillsStrategize with cross-functional leaders and partners including Sales, RevOps, and Marketing on pipeline and prospecting initiatives to exceed company goalsReport on team performance and forecast to senior leadershipThink creatively about improving team output and efficiency over time by optimizing systems and processesCreate comprehensive enablement programs to continuously improve SDRs’ prospecting skills and accelerate development into world class sellersYou may be a good fit if youHave 2+ years of experience leading a sales development team at a SaaS companyHave 1-3+ years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record exceeding goalsHave prior demonstrated success in fast-paced, results-oriented GTM environmentsKnow how to motivate and coach SDRs to exceed performance metrics and develop into future sellersHave experience collaborating cross-functionally with Marketing, Sales, and RevOps to optimize lead flow and conversion ratesAre passionate and excited about hiring, with a thoughtful approach to team planning and developmentAre proficient in Salesforce and familiar with email and call automation platformsAre able to leverage data to drive decisions, create systems, and identify process improvements to improve efficiencyHave strong collaboration and influencing skills, demonstrated through excellent communication and presentation skillsEven better if youHave 1-3+ years of personal closing experience in a full cycle sales role in SaaSHave experience managing teams prospecting to Fortune 500 or Global 2000 accountsHave a history of building at a high-growth startupAre passionate about fostering a positive, high-energy team culture while driving consistent resultsBenefits:Health, dental, and vision insuranceTake what you need vacation policyCareer gr ... (truncated, view full listing at source)