Senior Community and Advocacy Manager

Senior Community and Advocacy Manager Introduction to Demandbase: Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform. As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom. About the Role: Demandbase is seeking a Customer Advocacy & Community Marketing Senior Manager to lead and scale programs that turn customers into passionate advocates and build a thriving, engaged community around our brand. In this role, you’ll own global customer advocacy and community initiatives—from customer stories and executive programs to online communities and influencer engagement. You’ll partner cross-functionally with Marketing, Sales, Customer Success, Product, and Social to create authentic, high-impact customer experiences that support brand, pipeline, and retention goals. Responsibilities - Own and scale customer advocacy programs by independently recruiting, engaging, and activating advocates to meet ongoing sales, marketing, analyst, and event reference needs. - Deliver high-quality customer stories and proof points that represent Demandbase externally across campaigns, website content, sales enablement, owned events, industry tradeshows, and analyst research. - Lead executive-level customer engagement through Customer Advisory Boards and customer recognition programs, serving as a trusted partner to senior customer stakeholders and internal executives. - Drive third-party review strategy and execution across platforms such as G2 and Gartner to amplify the voice of the customer and strengthen Demandbase’s competitive positioning. - Design and execute customer lifecycle gifting programs tied to onboarding, renewal, and advocacy moments that reinforce customer value and support retention outcomes. - Grow and activate Demandbase’s customer community by partnering cross-functionally to increase membership, engagement, and peer-to-peer connection at scale. Qualifications - 10+ years of experience building and managing customer advocacy and/or community marketing programs in a B2B SaaS environment. - Proven ability to influence and align large, cross-functional teams without direct authority - Exceptional written, verbal, and presentation skills - A creative, customer-first mindset with a passion for building meaningful engagement and memorable experiences - Strong track record of launching new programs, testing novel approaches, and driving measurable impact - Strong experience in generating and managing 3rd party review sites - Tech savvy and have past experience utilizing CRM and customer communication tools across email and in-app platforms. Familiarity with Salesforce, Marketo, Churnzero, and Pendo is a plus. - Having proficiency in customer marketing advocacy software such as Deeto, Slap5, User Evidence, and Gainsight will be a plus. Benefits Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, paid holidays, and access to mental health and wellness resources. We also provide a 401(k) with pre-tax, after tax, and roth options, as well as short-term/long-term disability, life insurance, and other great benefits. Our Commitment to Diversity, Equity, and Inclusion at Demandbase At Demandbase, we believe in creating a workp ... (truncated, view full listing at source)