Account Manager, Public Sector

Account Manager, Public Sector About Persona Persona https://withpersona.com/ is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live. We’re growing rapidly and looking for exceptional people to join us! ABOUT THE ROLE Persona is looking for a business development professional that will drive revenue and business growth for our public sector segment. The ideal candidate will have a genuine interest in understanding a complex, technical platform and is passionate about building relationships with both program and procurement stakeholders. This is the right role for you if you have a competitive edge, a strong work ethic, and desire to join a world-class sales team that will accelerate your career in tech sales. WHAT YOU’LL DO AT PERSONA: - SLED Customer Engagement & Discovery: Partner with state, local, and education customers to understand agency missions, compliance requirements, workflows, and operational challenges Persona can help address. - Post-Sale Account Ownership: Own the end-to-end post-sale experience for SLED accounts, including onboarding, implementation coordination, training, and success planning aligned to agency outcomes. - Adoption & Performance Management: Monitor product usage and performance at the account level, identify risks or gaps in adoption, and guide customers on optimizing their integrations to achieve intended results. - Stakeholder Alignment Across Agencies: Navigate complex public-sector organizations to align technical, operational, procurement, and executive stakeholders, building champions and removing blockers to adoption. - Ongoing Value & Account Health: Drive long-term value through regular health reviews, data-informed recommendations, and proactive engagement to ensure continued impact post-launch. - Expansion Within SLED Accounts: Identify expansion opportunities within existing agencies by understanding evolving needs, programs, and funding cycles, in close partnership with sales and marketing teams. - Trusted Public-Sector Advisor: Establish and maintain strong, multi-threaded relationships with agency leaders and administrators by providing tailored guidance and public-sector–aware support. - Renewals & Contract Management: Proactively manage renewals in alignment with public-sector procurement timelines, collaborating with sales to support contract extensions, amendments, and renewals. - Product & Fraud Mitigation Expertise: Serve as the subject matter expert on Persona’s products and fraud mitigation best practices, incorporating SLED customer feedback to inform product improvements and playbooks. WHAT YOU’LL BRING TO PERSONA: - 5+ years of experience managing post-sale relationships for state, local, or education customers, with a strong understanding of public-sector procurement processes, compliance considerations, and multi-stakeholder environments - Proven ability to drive onboarding, adoption, renewals, and account growth by building trusted relationships, analyzing usage data, and partnering cross-functionally to deliver measurable customer outcomes - Familiarity with identity verification or other fraud detection solutions (or a strong willingness to learn) - Self-motivated, detail-oriented, with a big appetite for winning - Exper ... (truncated, view full listing at source)