Customer Success & Product Intern

Customer Success & Product Intern The Role We're looking for a Customer Success & Product Intern to join our NYC team. You'll work directly with our customers, making them successful and identifying gaps in their process, bringing it directly back to our product & engineering teams. This isn't an internship where you sit on the sidelines. This is a role that is truly going to move the needle at Spur and you'd be working with our customers & prospects from your very first day on the job. You'll get a hands on opportunity to work at a rocketship startup, with a A* engineering & solutions engineering team. About Us Spur lets you test your website with natural language. Our AI agents act like real users, automating end-to-end testing without requiring traditional QA infrastructure. Spur is founded by 2 Yale Alums, and is backed by leading investors like First Round Capital, Neo, Pear VC, Conviction, and YCombinator. We are transforming the testing world, completely re-imagining what testing means from first principles. We're already accelerating engineering teams at some of the fastest-growing companies in the world like Aloyoga, HelloFresh, NextDoor to name a few! Read our Manifesto: https://www.spurtest.com/founders-letter What You'll Do - Help customers translate their critical user journeys into natural language tests. - Respond to customer support tickets and troubleshoot test failures across the platform. - Lead product walkthroughs for customers on new features and capabilities. - Collaborate with engineering to surface edge cases and customer feedback. - Build internal documentation and resources. Get hands-on experience with AI agents, prompt engineering, and agentic QA systems. - Review PostHog & Our Analytics platforms to analyze user sessions, and relay tactical product feedback & feature requests to our product and engineering teams What We're Looking For - Strong written and verbal communication—you can explain technical concepts clearly and confidently. - Recent graduate or current Junior / Senior with a degree in Computer Science (major or minor) and coursework or interest in business. - Genuine curiosity about AI agents, automation, and how software gets built. - Comfortable learning quickly in a fast-paced, ambiguous startup environment. Bonus: Experience with QA, testing tools, or customer-facing roles. Why Spur - Mentorship: Learn directly from a solutions engineer with 10+ years in QA and testing. - Real responsibility: Own projects and talk to customers from day one. Work with the Latest Technology: Work with vision-first, multimodal agents that are changing how teams ship software. - Startup energy: Cool NYC office, snacks, and a motivated team building something that actually works. - YC network: Access to the most legendary startup community in the world