Customer Success Manager

Customer Success Manager About Ditto: Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems. ABOUT THE ROLE We are looking for a Customer Success Manager who will play a key role in ensuring our customers achieve maximum value from Ditto’s technology. You’ll work closely with engineering, product, and solutions teams to help customers successfully adopt, deploy, and scale Ditto within their cloud and distributed environments. This is a highly cross-functional role — you will build strong customer relationships, deeply understand their business and technical needs, provide guidance throughout their lifecycle, and ensure they meet their goals using Ditto. Your work will directly influence customer retention, satisfaction, and growth. AS A CUSTOMER SUCCESS MANAGER, YOU WILL: - Own the post-sales relationship with key accounts, driving successful onboarding, deployment, and ongoing adoption of Ditto’s technology. - Act as the trusted advisor for customers, understanding their strategic goals and helping them design solutions that leverage Ditto’s platform effectively. - Partner with Solutions Engineering and Product teams to ensure smooth handoffs, timely issue resolution, and alignment on customer outcomes. - Identify patterns and proactively address risks, ensuring customers stay on track to meet their business and technical objectives. - Drive customer engagement, hosting regular check-ins, business reviews, and enablement sessions to ensure continued value realization. - Advocate for customers internally, representing their needs to influence product roadmaps, documentation, and support processes. - Monitor account health, usage trends, and KPIs to identify upsell, expansion, and retention opportunities. - Travel occasionally to meet with customers, support strategic initiatives, and strengthen relationships in person. WHAT YOU’LL NEED: - Genuine passion for customer success and helping organizations adopt transformative technology. - Experience managing customer relationships in a B2B SaaS or cloud technology environment. - Strong communication and relationship-building skills in English, both written and verbal, with the ability to work across technical and business stakeholders. - Strategic thinking paired with excellent operational execution — you can translate customer goals into actionable success plans. - Familiarity with cloud platforms (AWS, GCP, Azure) and concepts such as distributed systems, real-time data, or edge computing. - Problem-solving mindset, able to collaborate with engineering to escalate and resolve complex issues. - Comfort working with data to track customer health metrics, identify trends, and inform decision-making. NICE TO HAVES: - Experience working with developer-focused or infrastructure products. - Previous background in solutions engineering, technical account management, or product management. - Familiarity with DevOps or application development workflows. - Experience with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot). - Certifications in major cloud platforms or customer success methodologies. - Experience working with enterprise or strategic accounts. THE BENEFITS OF BUILDING WITH US We offer competitive sal ... (truncated, view full listing at source)