Customer Impact Lead

Customer Impact Lead CUSTOMER IMPACT LEAD MISSION LENS’s mission is to end traffic accidents. We partner with Public Safety Agencies who use LENS to detect pre-accidents to prevent accidents before they happen. By using LENS, Public Safety Officers detect hazards, which include Disabled Vehicles, Objects on the Road, and even Pedestrians on the Freeway, to prevent accidents and save lives. ROLE As a Customer Impact Lead, you seek transformational change. You do not accept the status quo that accidents are an accepted inevitability, or that they just happen. Instead, you believe when the root cause of an accident can be known in advance, the accident can and should be prevented. You work with fellow Preventers that share this core belief, and together use LENS to prevent accidents and save lives. CBS LA recently did a three minute TV feature that succinctly captures what LENS is doing with Public Safety Agencies in one of the largest traffic capitals in the world: CHP LA Communications Center using AI to prevent accidents before they happen http://youtube.com/watch?v=KrY2NVJ2eno You will be the primary steward of our public safety partnerships — ensuring that every agency, dispatcher, and field officer is equipped, empowered, and excited to use LENS to prevent accidents and save lives. You go wherever needed — from high-touch relationship building to hands-on operational execution — to ensure that LENS is broadly adopted, deeply embedded, and optimized for real-world impact. You will be the daily interface between LENS and our partner dispatchers, patrol officers, analysts, and safety leaders who are advancing the mission on the ground. You’ll execute both operational and administrative responsibilities to ensure our partners remove friction, sustain momentum, and prevent accidents and save lives. Your impact on the LENS mission is measured by: - Assisting and enabling agencies to increase the number of pre-accidents detected - Assisting and enabling agencies to increase the number of accidents detected - Assisting and enabling agencies to increase the number of lives saved VALUES & PRINCIPLES The LENS team is a culture built on a shared set of values and principles. Our culture is defined not by what we say, but by what we do (credit to Ben Horowitz’s book). Some of our values that define what we do are: (1) Prioritize what fulfills the mission the fastest, (2) Elevate each other to our highest & best frequency, (3) Systems-thinking, end to end. A few of our principles include: (1) we learn, practice, and master. (2) we continually absorb what enables operators of LENS to make an impact, and make that even better, (3) we focus to supercharge our impact. Our Mission, Values, and Principles together give us a clear, shared, and continually evolving framework to keep enabling more Public Safety officers to prevent accidents and save more lives.