Customer Growth Lead

Customer Growth Lead CUSTOMER GROWTH LEAD MISSION LENS’s mission is to end traffic accidents. We partner with Public Safety Agencies who use LENS to detect pre-accidents to prevent accidents before they happen. By using LENS, Public Safety Officers detect hazards, which include Disabled Vehicles, Objects on the Road, and even Pedestrians on the Freeway, to prevent accidents and save lives. ROLE As a Customer Growth Lead, you seek transformational change. You do not accept the status quo that accidents are an accepted inevitability, or that they just happen. Instead, you believe when the root cause of an accident can be known in advance, the accident can and should be prevented. You identify fellow Preventers that share this core belief, and together use LENS to prevent accidents and save lives. CBS LA recently did a three minute TV feature that succinctly captures what LENS is doing with Public Safety Agencies in one of the largest traffic capitals in the world: CHP LA Communications Center using AI to prevent accidents before they happen http://youtube.com/watch?v=KrY2NVJ2eno You will advance our mission by increasing the number of public safety officers that are using LENS to prevent accidents and save lives. You will be a frontline ambassador of LENS, focused on enabling more public safety agencies and their officers to protect even more people on the road. You will build strong strategic partnerships with public safety agency leaders and decision-makers. You intuitively build these relationships for the long-term and with a shared sense of purpose, and, through demonstrating the impact of LENS and our commitment to enable officers and dispatchers, you build deep trust. This role combines high-touch relationship building with strategic growth execution. You will work closely with agency executives, chiefs, commanders, operations leaders, and cross-functional stakeholders to learn their goals for public safety, identify where LENS can create impact, secure new engagements, and grow the number of public safety officials using LENS to prevent accidents and save lives. Your impact on the LENS mission is measured by: - Growing the number of public safety agencies using LENS - Increasing the number of divisions within an agency using LENS - Increasing the number of officers and dispatchers within a division using LENS VALUES & PRINCIPLES The LENS team is a culture built on a shared set of values and principles. Our culture is defined not by what we say, but by what we do (credit to Ben Horowitz’s book). Some of our values that define what we do are: (1) Prioritize what fulfills the mission the fastest, (2) Elevate each other to our highest & best frequency, (3) Systems-thinking, end to end. A few of our principles include: (1) we learn, practice, and master. (2) we continually absorb what enables operators of LENS to make an impact, and make that even better, (3) we focus to supercharge our impact. Our Mission, Values, and Principles together give us a clear, shared, and continually evolving framework to keep enabling more Public Safety officers to prevent accidents and save more lives.