🇫🇷 Product Operations Manager (FR - Customer Facing)

🇫🇷 Product Operations Manager (FR - Customer Facing) You dream of a role where you sit at the intersection of product, customers, and execution, ensuring that what is promised is delivered flawlessly, understood clearly, and continuously improved. Wait a minute. Deep down, you’re not just looking for a job. You're looking for a high-ownership role where your work has a direct, visible impact on customers, product quality, and retention. This adventure gives you: 🗽 Freedom - autonomy, trust, and the ability to act without micro-management 🔥 Ambition - working with sharp, demanding people building a premium product 😍 Impact - shaping how thousands of users experience personal growth every day You recognize yourself if you are: - Pragmatic, execution-driven, and obsessed with clarity - Service-oriented, with extreme attention to detail - Comfortable operating cross-functionally without formal authority - Energized by ownership, not titles - Someone who builds systems, automates friction, and fixes what others tolerate 📍 Full-time role - remote-first, unless you live in Lisbon or Dubai. 📣 French native required. English professional level. At Paradox, we are convinced that greatness is trainable. That’s why we want to empower people at scale, by leveraging cutting edge technologies like AI, and crafting user experiences with outstanding aesthetics. We do that by merging : - Human Intelligence (coaches, peers, and mentors) - Structured Intelligence (protocols, mental models, rituals), - Technological Intelligence (AI personalization, feedback loops, adaptive journeys) To create one seamless ecosystem: Paradox OS. [https://app.ashbyhq.com/api/images/user-content/9f216e31-710a-4d14-8a7c-747665aa0e4a/18cf8496-29d6-46bf-90b6-7b04e6f81a5d/px_app_JD.png] OUR BELIEFS ----------------- We believe self-help is broken. Most learning platforms fail : generic theories, short-term motivation, little real change. At Paradox, we believe people deserve more They deserve a system that knows them, one that adapts, challenges, and grows with them through AI personalization, lean experimentation, and deep psychological understanding. Personal development shouldn’t just make you feel motivated for a day, it should change how you think, create and live. OUR VISION ----------------- At Paradox, we want to re-invent how people grow. We do not build another course or coaching app but the Operating System for Greatness. Founded by David Laroche, followed by over 2M+ people and known for his interviews with icons like Tony Parker, Mike Horn, Richard Branson, and Gad Elmaleh, Paradox aims to build something that will live beyond any individual (including its founder), for decades to come. Our ambition is to compete with players like Mindvalley (150M EUR ARR), but with a sharper vision, grounded protocols for achievers, people who want more for their life, refusing mediocrity. To do that, we bring together designers, tech, coaches, and filmmakers to create learning experiences that are cinematic, precise, and effective. We move fast, aim high, and hold ourselves to the standards of Apple, Spotify, and MasterClass. No fluff, focused on meaningful impact. While others hide their numbers, we want to let our results speak loudly for us. Get obsessed with transforming our clients’ lives and let those transformations be our marketing. And that's where you come in. YOUR MISSION 🚀 ------------------------ 🎯 Your mission is to ensure that Paradox OS is delivered, communicated, and experienced at a premium level - while continuously improving customer satisfaction. This role replaces a traditional “Customer Success” or “Product Ops” mindset. You are not customer support. You are not a PM. You are the owner of product delivery, customer communications, and real user signals. Important note: The scope is intentionally broad. You will not do everything at once. You will sequence, systemize, automate, and eliminate. 🎯 ... (truncated, view full listing at source)