Payments Operations Associate

Payments Operations Associate ABOUT THE JOB: Tapcheck, an award-winning fintech company, is seeking a Payments Operations Associate to join our team in Plano, TX. In this role, you'll be responsible for working with Tapcheck’s customers and supporting and reconciling payment transactions. You'll need a strong sense of detail and organization to perform successfully in this role. This is a hybrid position based at our Plano, Texas headquarters, with in-office presence required Tuesday through Thursday each week. What You’ll Do: - Respond to client questions and help resolve basic support issues - Assist with daily payroll checks to ensure information is accurate - Help process refunds, returns, and financial transactions - Identify and flag discrepancies for further review - Support collection efforts and follow up on outstanding items - Work with internal teams and partners to track and manage A/R aging - Help document processes and keep records up to date - Assist in monitoring system performance and reporting issues - Follow company policies and ensure compliance with regulations - Support team projects aimed at improving operations What You’ll Bring: - Bachelor's degree in a relevant field preferred - At least 1-2 years of experience in financial services, operations, or related fields - Proficient in Excel and other technologies - Strong organizational skills and attention to detail - Advanced proficiency in Microsoft Excel and other data analysis tools - Ability to work independently in a fast-paced environment - Interest in financial operations, payments, or payroll processes - Exposure to payroll or payment systems is a plus (not required) - Ability to work in the Plano, TX office 3 days/week At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-b, L-1, TN, etc.). Therefore, candidates must already possess the right to work in the United States without the need for employment-based visa sponsorship now or in the future. This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI. About Tapcheck: Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances. How We Get Things Done: Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process. - Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues. - Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth. - Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes. - Striving for Growth: We foster an environment that encourages ... (truncated, view full listing at source)