Technical Program Manager, Trust Engineering

Technical Program Manager, Trust Engineering Does shipping technical solutions that offer Trust and Security value excite you? Then Jobber might be the place for you! We’re looking for a Technical Program Manager to be part of our Trust Engineering team. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24. The team: Just as Jobber empowers small businesses to succeed, our Systems Engineering teams empower Jobber employees with the tools, data, and systems they need to do their best work. The Technical Program Manager II (TPM II) will lead Trust Engineering projects which have cross-functional impact across the Jobber platform. You will drive the delivery of systems that protect Jobber's platform and users from abuse and malicious activity while enabling secure growth and innovation. The role: Reporting to the Director, Technical Program Management, this Technical Program Manager sits at the intersection of engineering, security, product, and operations, driving initiatives in identity and authentication, account takeover prevention, risk orchestration, and trust observability. This role requires strong leadership, excellent communication skills, and the ability to balance technical functionality, security requirements, performance, and maintainability. The TPM II will drive program outcomes, maintain clear roadmaps, and foster strong cross-functional relationships with stakeholders, including Engineering Managers, Risk Operations, Security, Product, Legal, Support, and GTM teams. The Technical Program Manager will: - Take on the Product Owner role for the Trust Engineering team. Execute the product management workflow, including backlog management (defining requirements and acceptance criteria). - Be responsible for product vision and strategy. You will own the creative process of generating/discovering, developing, and curating new ideas. By understanding the connections between people’s day-to-day work, the overall company vision, and stakeholder needs, you can prioritize building what matters to achieve the company’s strategic goals and initiatives. - Be responsible for cross-functional program management. You will drive technical and non-technical deliverables through project planning and execution. Provide proactive transparency to stakeholders (scope, status, risks and timelines); and support teams to help ensure timely delivery of their scope, including addressing blockers or issues that may arise. - Prioritize for Impact: Utilize context, discovery, and data to identify and prioritize which high impact problems need solving in alignment with Jobber's growth and trust goals. Maintain a clear quarterly roadmap and curate a list of goals that will drive ... (truncated, view full listing at source)