Site Reliability Engineer

At BuildOps, we’re building a software platform that empowers today’s commercial contractors. From service management to project execution, we’re reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration – qualities we look for in every new hire. You will join our cloud infrastructure and reliability engineering team as a Site Reliability Engineer (SRE). Your primary responsibility will be to improve and protect the reliability, performance, and operability of our production systems while helping evolve our AWS-based infrastructure. We’re looking for someone with a strong SRE mindset, solid software engineering fundamentals, and deep observability expertise who can work effectively in a distributed team environment. Reporting to the DevOps and SRE Manager, this is a hands-on role where you will influence reliability strategy, build tooling and automation, and contribute directly to day-to-day operations in a fast-moving, industry-defining company. What You’ll Do Drive and refine modern SRE practices across services, including SLIs/SLOs, error budgets, and reliability reviews Design and maintain end-to-end observability (metrics, logs, traces, dashboards, and alerts) so teams can quickly detect, debug, and prevent issues Partner with product and engineering teams to design reliable services—reviewing architectures, failure modes, rollout strategies, and capacity/latency considerations Help evolve and operate our AWS infrastructure (networking, compute, data stores) using Infrastructure as Code (Terraform) Contribute code to services, tooling, and automation (for example, reliability libraries, deployment and incident tooling, health checks) Define, implement, and iterate on SLIs, SLOs, and error budgets with service owners, and use them to guide reliability work and release decisions Participate in incident response for infrastructure-related production issues, including learning-focused post-incident reviews and follow-through on action items Develop runbooks, safeguards, and automation that reduce manual work, improve time-to-diagnosis, and standardize responses to recurring scenarios Advocate for and implement security and compliance best practices in production environments Document standards, playbooks, and best practices so reliability improvements scale across teams Collaborate closely with software engineers, product managers, and other stakeholders to plan and deliver reliability-focused initiatives What We Look For 3+ years of professional experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering, working on production systems and reliability-focused initiatives Thorough understanding of and hands-on experience with modern SRE practices, such as: Defining and implementing SLIs/SLOs and error budgets Reducing toil through automation Safe deployment and rollout patterns Structured post-incident reviews and continuous improvement Some software engineering experience required: you’ve written and maintained production-quality code and can work comfortably in at least one modern language (for example, Python or Node.js/TypeScript) Interested in using LLMs to assist in work, with at least some experience doing so Strong observability skills: Designing metrics, logging, and tracing for multi-service systems Building actionable dashboards and alerts with clear runbooks Correlating metrics, logs, and traces to debug complex issues Experience with tools such as Datadog, Prometheus, Grafana, Honeycomb, or New Relic (we use Datadog, but vendor-agnostic experience is welcome) Experience working with AWS in production and with core platform primitives such as Terraform-based Infrastructure as Code and container/orchestration platforms (for example, Docker with ECS, EKS, or Kubernetes) Incident management experience is a strong plus, including: Participating in or coordinating incident response Working within an incident management tool ( ... (truncated, view full listing at source)