Manager, Billing Operations

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are Do you have a passion for working with people and helping others grow professionally and personally? Are you a champion at leading through projects and working collaboratively with team members and cross-functional teams? Do you enjoy leaning into complex problems and tackling them through critical analysis? Are you driven by delivering the best possible solutions and making a practical and emotional impact on customers? Justworks has just the right opportunity for you! As the Manager, Billing Operations you will be integral to the success of our Benefits Billing Operations team. You will help the team grow through validation and reconciliation of reporting from our insurance carriers and will be responsible for working with our Benefits Administration, Product, Engineering, and Finance teams to provide new and existing customers with an incredible Benefits experience. You will also help identify trends and areas for improvement, and have the opportunity to implement new procedures. Your Success Profile What You Will Work On Manage a team of 3-5 professionals who are responsible for resolving benefit billing related issues, invoicing and reconciliations Oversee day-to-day team billing operations including: Manage high-level financial issues with our Partners Forecast and plan future volume and program growth to allow for volume of inquiries and issue resolutions to scale with Justworks’ growth Supervise monthly, quarterly, and yearly audits, ensuring accurate reconciliations and reporting Establish and enforce standard operating procedures (SOPs) and service level agreements (SLAs) between Billing Operations and insurance partners Audit billing reconciliations and reporting to evaluate accuracy of work Develop new procedures for partner billing where not currently established Identify areas for improvement in operational processes to ensure their scalability and simplicity Initiate and oversee implementation of operational automations to streamline auditing efficiencies Maintain internal resource center regarding billing for each of Justworks insurance offerings Handle general management responsibilities including (but not limited to): Foster a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee. Provide regular feedback and conducting timely performance reviews Ensure accuracy, timeliness, and quality of the team’s work Hold regular 1-on-1s and leading team meetings Approve timecards and PTO Maintain working relationship between Billing Operations and Finance through regular check-ins and other established communications channels Work cross-functionally with Product and Engineering teams to oversee projects that address bug issues, incidents, tooling enhancements, and the scaling and growth of new products. Inform stakeholders of changes to benefit offerings and/or relevant processes and procedures Perform other related duties as assigned How You Will Do Your Work As a Manager, Billing Operations, how results are achieved is paramount for y ... (truncated, view full listing at source)