Consumer Strategy & Operations Manager, Uber Eats Mart

Consumer Strategy & Operations Manager, Uber Eats Mart Department: Operations Team: Sales Operations Location: Taipei City, Taiwan (ROC) Type: Full-Time **About the Role** Grocery & Retail (GR) is a fast-growing business within Uber Eats that enables consumers to get just about anything delivered through the Uber Eats app. Uber Eats Mart (or so-called Dark Grocery, DG) is an Uber-owned supermarket, a new type of online grocery store under the GR Taiwan line of business, focusing on providing consumers with the most reliable, convenient, and best selection through the on-demand grocery delivery service within 30 minutes. We are looking for a passionate, committed, and flexible **Consumer Strategy & Operations Manager** to drive the success of DG. You will guide the formulation of our campaign and in-app merchandising strategies to accelerate consumer growth. In this role, you will shape DG’s acquisition, engagement, retention, and resurrection strategies by integrating our procurement team’s category development plans. You will help differentiate DG from competitors in a highly contested market by developing and deploying strong value propositions. The ideal candidate is creative, analytical, and excels in planning and operational execution. You should be a skilled project manager who is passionate about the details of retail and ready to roll up your sleeves. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- 1. **Strategy Development**: Shape and execute the consumer growth strategy through leveraging campaign and merchandising levers for DG by deriving actionable insights and proposals 2. **Consumer Lifecycle Management**: Manage consumer lifecycle by scaling lifetime value and expanding online shopping use cases across acquisition, retention, and resurrection, and improve user engagement through online/offline events 3. **Campaign Planning**: Translate business and growth objectives into comprehensive campaign strategies, designing and scaling high-impact initiatives that accelerate DG's growth through KPIs, category strategies, and retail best practices to drive contin