Global Public Sector Senior Customer Success Manager

About Virtru: While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it. Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up. Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise. Compensation : £142,200 – £164,600 + variable incentive pay Team Position Details: As Virtru continues to scale globally, we are recruiting an experienced and vetted Senior Customer Success Manager, Global Public Sector (UK) to serve as the leader for our customer-facing operations with UK MOD and UK defense industry. This role will also be instrumental in supporting AUKUS, Five Eyes, European Union, and NATO mission partners in securing trust in an untrustworthy world. If you are obsessed with harnessing technology solutions to advance capabilities for our global Defense Intelligence customers, this is the job for you. This is a pivotal customer engagement role responsible for driving customer success, engaging with our partners, orchestrating mission relevant workstreams, renewals, and expansion while serving as the critical bridge between our customers, partners, delivery teams, sales organization, engineering and product teams. As Senior Customer Success Manager, Global Public Sector (UK), your responsibilities will include: Lead customer success and partner success workstreams and virtual teams with a clear focus on driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industry Serve as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams Drive customer adoption and usage post-implementation - ensuring customers maximize value from Virtru solutions Manage the post-sale customer lifecycle: onboarding, design and adoption, expansion, renewal, and customer advocacy Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success Close expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams to improve solutions and product Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities Build and manage people, processes, and systems that enable scalable customer success across our growing customer base Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space Skills that will help you thrive in this role: United Kingdom citizenship Active UK Developed Vetting (DV) security clearance preferred but will consider candidates with Security Check (SC) clearance Demonstrated mission understanding of current UK, EU, and NATO Mission Partner Environment (MPE) and mission collaboration strategies Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, or engineering (a Master’s degree in a technical field will set you apart) Willingness to travel ( Must excel at cross-functional collaboration and breaking do ... (truncated, view full listing at source)