Manager, Program Management (Vendor Operations)

<div class="content-intro"><div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section">Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 121 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit <a class="c-link" href="http://www.redditinc.com/" target="_blank" data-stringify-link="http://redditinc.com" data-sk="tooltip_parent">www.redditinc.com</a>.</div> </div> </div> </div> </div> </div></div><p><span style="font-size: 12pt;">We are looking for an experienced Vendor Operations manager to own and scale large-scale third-party operations in support of Reddit’s growing business. This role will be responsible for driving operational excellence across vendor partnerships, ensuring strong performance against SLAs, KPIs, and quality standards while building scalable, efficient workflows. The ideal candidate is a strategic, data-driven people manager who thrives in cross-functional environments and can translate complex business needs into high-impact operational solutions.</span></p> <h3><span style="text-decoration: underline;"><span style="font-size: 12pt;"><strong>Candidates located in the Eastern Time Zone (EST) are preferred.</strong></span></span></h3> <h3><span style="font-size: 12pt;"><strong>Responsibilities:</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own the end-to-end performance of vendor operations, ensuring adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality metrics.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Develop and execute strategies to scale vendor capacity, headcount, and tools to meet Reddit's growing business needs.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Serve as the primary point of contact for vendor partners at the operational level, leading regular business reviews, QBRs (Quarterly Business Reviews), and critical escalations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Identify bottlenecks, drive continuous improvement initiatives, and implement best practices across all vendor-supported workflows to maximize efficiency and quality.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage annual SOW renewals, ensuring alignment to operating expenses and project roadmaps. Track vendor budgets, manage invoicing processes, and ensure effective utilization of resources.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Translate internal needs into scalable vendor solutions and represent vendor operations in high-level forums to ensure cross-functional roadmaps align with operational realities. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead, mentor, and coach a team of FTE Vendor Operations Managers, fostering a high-performing and engaging work environment.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaborate cross-functionally with internal stakeholders (e.g., Product, Engineering, Policy, Finance) to ensure vendor operations are aligned with Reddit's product changes and policy updates.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Oversee internal Quality Assurance (QA) programs related to vendor output and drive corrective action plans with vendor partners.< ... (truncated, view full listing at source)