Customer Success Manager - Uber Direct (ANZ)

Customer Success Manager - Uber Direct (ANZ) Department: Sales & Account Management Team: Account Management Location: Melbourne, Australia Type: Full-Time **#GreatMindsDon’tThinkAlike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Team** Uber Direct is changing the way delivery is done around the world. We allow brands to leverage Uber’s delivery partner fleet to offer world-leading speed and reliability for orders placed through their existing websites or apps. We are looking for someone to join the ANZ Uber Direct Commercial team. The ANZ Commercial team is a high-impact, cross-functional group dedicated to scaling our logistics footprint through strategic acquisition, merchant success, and robust partnerships. We collaborate across sales and operations to drive profitable, sustainable growth and deliver world-class delivery solutions to our merchants **About the Role** In this role, you will join the Customer Success team and report to the Head of Commercial for Uber Direct. The Customer Success team is responsible not only for operational excellence but also for driving commercial outcomes, including revenue growth and retention, for our strategic retail accounts. As a Customer Success Manager, you will be required to act as a strategic growth partner to your portfolio of merchants. **Your Impact in Role:** - **Accelerate Merchant Growth:** Drive a measurable increase in GMF and Trip volume across your portfolio by proactively identifying and securing Uber Direct adoption opportunities. - **Maximise Account Lifetime Value:** Transition accounts from basic users to strategic partners, ensuring high retention rates and expanding the commercial footprint of each merchant relationship. - **Commercial Safeguarding:** Protect and improve merchant profitability by identifying operational inefficiencies and implementing data-driven solutions that re