Operations Senior Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Senior Manager of Business Operations will support the SVP and leadership team, focusing on operational rigor in running the business and supporting growth and transformation initiatives. This role will manage key aspects of the rhythm of the business, assist with executive communications, and help communicate and execute critical global initiatives within the SVP's team. This Business Operations role will also align and help with the OU V2MOM. This role works closely with internal partners — including the Sales OUs and the COO org — acting as a key liaison ensuring alignment between central strategy and field execution. Responsibilities Strategic Planning & Executive Support: Manage rhythm of business, executive communications, and key global initiatives Cross-Functional Alignment: Collaborate weekly with COO teams supporting CSM and CSAL Delivery, Communications, and Programs Operations & Analytics: Lead preparation of content for high-stakes Success and Sales meetings (e.g., Empowered OU Leader level); partner with Business Partners on Customer Success metrics Required Skills/Experience 5 years in business operations, strategy, or program management in a SaaS environment Strong relationship-building with senior leaders (VPs) Exceptional written/verbal communication; ability to distill complex details into executive presentations Strong critical thinking and analytical skills; ability to drive process improvements Agility and comfort with ambiguity in a fast-paced environment Highly recommended Spanish and/or Portuguese language skills Preferred Requirements Current role in Strategy & Analytics, CSM or Customer Success Area Lead Deep knowledge of Salesforce org and products (Agentforce, Tableau, Data Cloud) Familiarity with Google Workspace, SmartSheet, Quip, Slack Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lea ... (truncated, view full listing at source)