Credit Control Lead

Credit Control Lead OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube https://www.youtube.com/carwow channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we’re a long way from done! FINANCE @ CARWOW The finance team at Carwow goes far beyond traditional reporting; we are the operational engine that drives commercial scalability across the business. The credit control function you will lead is a talented, multi-regional group managing everything from intricate billing structures to automated dunning cycles. To take this team to the next level, we are not looking for a traditional debt-collection supervisor. We are searching for an operational powerhouse. We value high-level operational management, workflow optimisation, and process-design experience far more than a strict, traditional credit control background. Your success in this role will depend on your ability to untangle complex workflows, drive automation and AI initiatives, master systems like NetSuite and Salesforce, and seamlessly connect our financial operations with the wider commercial business. You will be taking the helm of a team that is eager for structural guidance and clear career progression, making this the perfect opportunity for a leader who excels at building scalable systems and developing people just as much as they excel at protecting the ledger. YOUR MISSION The Credit Control Lead position at Carwow Group offers a dynamic and challenging opportunity for experienced individuals to take on a leadership role in managing and optimizing the company's credit control processes. The successful candidate will be responsible for maintaining firm control over Carwow Group’s receivables while minimizing credit risk, with a strong emphasis on implementing new processes to enhance efficiency and scalability. This role is pivotal in ensuring consistent cash flow and financial stability, requiring a strong analytical mindset and exceptional communication skills. Experience in start-ups and scale-ups is sought after as the candidate will contribute to adapting credit control strategies in rapidly evolving environments. KEY RESPONSIBILITIES - Oversee the timely collection of outstanding debts and implement effective debt collection strategies. - Develop and implement new credit control processes to improve efficiency and effectiveness. - Escalate and manage relationships with debt collection agencies as required. - Manage key relationships and reporting to business units and drive accountability of escalation - Manage a team of credit controllers and be responsible for prioritization and delegation within the team (5 in Portugal and 1 in London). - Lead and grow the team to ensure coverage in German and Spanish territories. - Own the credit control function for acquired businesses and manage their integration into the Group Credit Control with stakeholders. - Own the cadence, reporting, and KPIs associated with the Credit Control function. - Investigate and resolve customer disputes and queries. - Leverage experience in start-ups and scale-ups to foster innovative approaches to credit management. KEY REQUIREMENTS - Experience with building processes and implementing change within a scale-up environment. - Strong management skills: expe ... (truncated, view full listing at source)