Analyst I, CDD

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for a skilled and passionate Analyst I to join our global Trust Safety team. In this dynamic role, you will be required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give and receive donations online. Trust Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. We are at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse. As a member of the Customer Due Diligence (CDD) team, you will be responsible for conducting high-quality due diligence reviews to ensure the authenticity of fundraisers, campaign organizers, and beneficiaries. This includes verifying identities and Know Your Customer/Business (KYC/B) information, reviewing fundraisers for indicators of fraud or financial crime, and applying established risk criteria to identify and escalate high-risk cases. You will play a critical role in enforcing compliance while maintaining a safe and trusted platform for our community. The Job Conduct CDD reviews in accordance with internal policies and procedures, and applicable regulatory requirements, focusing on consistent and accurate execution of standard due diligence processes. Review identity verification results and supporting documentation to confirm customer identity, and authenticity of fundraisers and beneficiaries. Perform sanctions and watchlist screening and identify potential Politically Exposed Persons (PEPs), adverse media, or other risk indicators requiring further review. Review fundraiser and account attributes for indicators of fraud, abuse, or financial crime using established risk signals, and escalate cases according to defined procedures. Conduct onboarding due diligence on organizations, including verification of entity information, ownership details, and supporting documentation where required. Document findings clearly and accurately in internal case management systems to support escalation decisions, audit readiness, and downstream investigations. Collaborate with cross-functional teams, including Payments Risk, Content Risk, Legal, Customer Care, and Compliance, to resolve due diligence inquiries Respond to customer inquiries via email and phone related to identity verification and due diligence requirements, balancing risk mitigation with a positive user experience. Build familiarity with common fraud and financial crime risks observed on the platform to support effective identification and escalation of higher-risk cases. Support the team during crisis situations by prioritizing reviews of crisis fundraisers, and proactively assisting affected customers and other stakeholders as needed. This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Some weekend and holiday work may be required as part of scheduled shifts, as well as being a member of our on-call team for emergencies. You Bachelor’s degree or equivalent practical experience preferred. 1-3 years of experience in the operations, payments, financial services, fraud prevention, compliance industry, or related field with knowledge of merchant processing behaviors. Familiarity with customer due diligence identity verification processes, financial crime risk indicators, and K ... (truncated, view full listing at source)