Technical Partner Manager

Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®! The Technical Partner Management (TPM) team owns the end-to-end technical health, expansion, and evolution of Yext’s Publisher Network. As a Technical Partner Manager (TPM) , you will operate at the intersection of Product, Engineering, Publisher Partnerships, and Operations to design, implement, and maintain high-impact publisher integrations across Yext’s Listings ecosystem. TPMs combine systems thinking, integration architecture, technical investigation, and execution leadership to ensure publisher integrations are scalable, reliable, and continuously improving. This is a highly technical, cross-functional role that blends integration ownership, operational rigor, and structured solution design. TPMs are trusted technical leads for the Publisher Network and play a critical role in reducing Engineering overhead while increasing integration quality and velocity. What You’ll Do Own End-to-End Publisher Integrations Lead technical discovery for new and existing publisher integrations by analyzing API documentation, changelogs, and system behavior Define detailed functional and technical requirements for integrations, new fields, and feature expansions Partner directly with Engineering to drive implementation from specification through QA and release Validate edge cases and ensure integrations meet expected behavior and performance standards prior to launch Continuously evolve integrations as publisher capabilities and Yext products expand Drive Integration Health System Reliability Define, monitor, and continuously improve KPIs for integration health Build and maintain monitoring using SQL, Snowflake, Python, and observability tools (e.g., dashboards, alerting systems) Proactively identify systemic issues and implement scalable solutions rather than one-off fixes Investigate complex production issues across databases, APIs, and integration layers Determine whether issues originate on the Yext or publisher side and coordinate resolution paths accordingly Technical Investigation Root Cause Analysis Leverage modern development and AI-assisted tools to analyze system behavior and trace integration issues Identify configuration, logic, or workflow gaps contributing to defects Propose and collaborate on code-level or architectural improvements with Engineering Submit well-scoped change requests when appropriate and partner closely with Engineering through resolution While TPMs are not Software Engineers, they operate with a strong understanding of system architecture and code behavior. Improve Expand the Publisher Network Drive delivery of new fields, features, and capabilities to existing integrations Partner with strategic publishers (e.g., Tier 1 platforms) to beta test and adopt new functionality Identify product gaps and advocate for scalable solutions that improve customer outcomes Contribute to automation initiatives that reduce manual operational work across Yext Strategic Stakeholder Leadership Act as the technical liaison between Engineering, Product, Publisher Partnerships, Support, and Publisher contacts Translate complex technical issues into clear business impact for non-technical stakeholders Escalate ... (truncated, view full listing at source)