Senior Manager, Clinical Operations - Clinical Excellence

Senior Manager, Clinical Operations - Clinical Excellence At Midi Health, we're not just building a company; we're reclaiming midlife for women as a new beginning. We're the leading force in midlife women's healthcare, providing expert-designed, clinician-delivered, and insurance-covered care that's changing lives. As a company founded by women, for women, we're dedicated to helping every woman embrace midlife as a powerful new chapter. Join us, and you'll be part of a team that embodies our core values every single day. SENIOR MANAGER, CLINICAL OPERATIONS - OPERATIONAL EXCELLENCE @ MIDI HEALTH We are seeking a Senior Manager, Clinical Operations – Process Improvement & Operational Excellence to drive meaningful improvements across clinical operations workflows, systems, and experiences. This role operates at the intersection of operations, data, and product. You will partner closely with the Practice Administrator to operationalize defined strategic priorities, translating them into scalable processes, identifying inefficiencies, and executing initiatives that improve patient experience, clinical support (Medical Assistants/back-office) workflows, and clinician experience. This role will focus on improving clinical support and back-office workflows, where operational complexity, manual work, and inefficiencies have the greatest impact on scalability, staff experience, and overall performance. This is a senior individual contributor role. You will not manage people or set a strategy. Instead, you will serve as a structured executor and operational problem-solver, owning execution within prioritized areas and driving measurable impact. THIS JOB IS “HOT”: 🔥 As we scale, improving patient and clinician experience requires more than additional staffing. Successful scaling requires intentional process design, operational rigor, and alignment with technology. This role ensures: - Strategic priorities are effectively operationalized - Workflows are efficient, scalable, and sustainable - Improvements are measurable and repeatable BUSINESS IMPACT: 📈 Operationalize Strategic Priorities - Partner with the Practice Administrator to understand team and organizational priorities - Translate defined priorities into structured workflows, processes, and execution plans - Break down ambiguous problems into clear, actionable steps Process Improvement & Optimization - Evaluate workflows within prioritized areas to identify: - Inefficiencies - Failure points - Manual or redundant work - Unclear ownership - Redesign processes to improve: - Patient experience (e.g., transparency, access, communication) - Clinical support and back-office workflows (e.g., MA workflows, inbox management, task routing, reduced manual work) - Clinician experience (e.g., reduced friction, clearer workflows) - Operational efficiency - Focus on areas where operational complexity and manual effort create the greatest impact on scalability, staff experience, and consistency of execution - Execute defined improvements and ensure adoption across teams Cross-Functional Execution - Partner with: - Practice Manager - Clinical Operations Specialists - Practice Administration Workforce Management team - Patient Support & Experience - Product team - Translate defined operational challenges into: - Process improvements - Workflow changes - Product requirements Data Analysis & Impact Measurement - Analyze operational data to: - Identify trends and improvement opportunities - Support business cases - Measure the impact of the change - Define success metrics for each defined initiative, including: - Baseline performance - Expected outcomes - Post-implementation results - Present clear, actionable insights to leadership Initiative Execution - Lead execution of prioritized initiatives from scoping through implementation - Ensure alignment with defined team and organizational priorities - Monitor performance and iterate as needed - Driv ... (truncated, view full listing at source)