Intern AI & Innovation

Growth Intern (Retention & Community) — Neo About Neo Neo is a secure, AI-native browser with always-on agents — rethinking how people interact with the web. We combine AI reasoning, automation, and privacy (powered by Norton) into a single experience that doesn’t just assist , but acts . We’re early, fast-moving, and building toward something much bigger than a browser. Role Overview We’re looking for a Growth Intern who is deeply curious about why users stay, come back, and become power users. This role sits at the intersection of: Retention (core focus) Product feedback loops Community & user relationships You will work directly with the GTM and product team to turn users into engaged, retained , and vocal advocates. What You’ll Do 1. Own Early Retention Signals Track and analyze key behaviors (activation → repeat usage → habit formation) Identify drop-offs in the user journey ( e.g. after first session, day 1, day 7) Surface insights on what separates retained vs. churned users 2. Build Product Feedback Loops Talk to users (Discord, Reddit, interviews) and extract real insights Turn qualitative feedback into clear product recommendations Work closely with product to prioritize high-impact retention improvements 3. Drive Community Engagement Help manage and grow Neo communities (Reddit, Discord, Twitter/X) Engage users, respond to feedback, and identify emerging trends Turn power users into early advocates / ambassadors 4. Launch Retention Experiments Run scrappy experiments: onboarding improvements feature nudges lifecycle messaging Measure impact and iterate quickly 5. Identify the “Magic Moment” Help define Neo’s core habit-forming use case Analyze user behavior to find the moment where users say: → “I can’t go back to my old browser” What We’re Looking For Strong curiosity about user behavior, psychology, and products Obsessed with why products succeed or fail Comfortable working with data qualitative insights Strong communication skills ( you’ll talk to real users) Self-starter — able to operate in ambiguity and move fast Bonus: Experience managing online communities (Discord, Reddit, etc.) Familiarity with growth frameworks (activation, retention, loops) Interest in AI products / browsers / future of computing What You’ll Gain Work directly with senior GTM leadership on a 0→1 product Learn how real growth systems are built (not theory) Exposure to product, data, and community-led growth Opportunity to shape a product used by millions of users Success in This Role Looks Like Clear insights on why users retain vs. churn Improved activation → retention metrics A more engaged, vocal, and growing community Identified and validated Neo’s core growth loop Salary Ranges: $41,600.00 - $62,400.00 The pay range depicts a base salary range for all positions except commission-based roles.  The pay range for commission-based roles represents On Target Earnings (annual base salary target annual commission).  Additional compensation elements may be offered including an opportunity for bonus incentives and also competitive benefits package.  Actual compensation offered will be determined by factors such as the external/internal market demand, location, level, job-related knowledge, skills, and experience. Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds. We consider individuals with arrest and conviction records and do not discriminate against employees for discussin ... (truncated, view full listing at source)