Senior Analyst, L2O Innovation Business Analysis

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Position Description: The Salesforce Business Analyst will have diverse responsibilities primarily focused on technology and system implementations, delivering automation and improving our operational infrastructure, and supporting and enabling business programs. Business Analysts (BAs) help improve processes and efficiency in Salesforce by understanding business needs, capturing the project requirements, and collaborating/communicating with stakeholders to support development and implementation of the Salesforce solution. BAs work effectively with both people and information to facilitate a solution to a problem. We are looking for someone who can hit the ground running to manage multiple responsibilities and projects, while producing high-quality work in a fast-paced environment. Senior BA Responsibilities: Technology Implementation Projects Work with business teams and business process teams to understand business needs and translate into clear, detailed requirements Advocate on behalf of business stakeholders to ensure that proposed solutions meet the business requirements and provide a positive user experience Drive systems-related project execution in direct partnership with IT (system administrators and development scrum teams); document business results achieved through solution implementation Lead UAT business planning and execution. Review QA and write UAT test scripts. Manage UAT with end-users including coordination and user acceptance sign-off Partner with project stakeholders, IT, and System Administrator teams to plan and prepare for Go-Live and post-go live support Participate in end-to-end implementation planning including project management, issue management, communication, and change management. May engage with Change Management/Communications teams to plan for and review change management content for project launches Program Operations & Portfolio Support Support the Features & Enhancements program lifecycle from intake to go-live, ensuring a clear, efficient, and data-driven process. This role is crucial for optimizing the L2O roadmap, maintaining a healthy project backlog, and continuously improving our delivery model to provide the most impact solutions for our sellers A typical day may include: Writing business requirements and creating a process flow, then reviewing with a project member for feedback Setting up and facilitating meetings to understanding business pain points, then synthesizing the meeting and sending out meeting decisions and action items Coordinating and leading UATs, writing test cases, and/or performing UAT in a sandbox for an enhancement Supporting project stakeholders by contributing to a project plan to define project timelines and align project stakeholders on the plan Reading existing documentation and running reports to look for insights in the data to investigate issues Facilitating leadership reviews to prioritize new requests and ensure alignment with the L2O roadmap Analyzing the Features & Enhancements project backlog to identify opportunities for process improvement and maintain a clean, organized queue Collaborating with Domain Leads and DET to ... (truncated, view full listing at source)