Credit Controller

<div class="content-intro"><h3><strong>About Us at GoCardless</strong></h3> <p>GoCardless is a <strong>global bank payment</strong> company. Over <strong>100,000 businesses</strong>, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. </p> <p>GoCardless processes <strong>US$130bn+</strong> of payments annually, across <strong>30+ countries</strong>; helping customers collect and send both <strong>recurring</strong> and <strong>one-off payments</strong>, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over <strong>2,500 banks</strong>, we help our customers make faster, more informed decisions.</p> <p>We are headquartered in the<strong> UK</strong> with offices in <strong>London</strong> and <strong>Leeds</strong>, and additional locations in <strong>Australia, France, Ireland, Latvia, Portugal</strong> and the <strong>United States.</strong></p> <p>At GoCardless, we're all about <strong>supporting you</strong>! We’re committed to making our hiring process <strong>inclusive</strong> and <strong>accessible</strong>. If you need extra support or adjustments, reach out to your <strong>Talent Partner</strong> — we’re here to help! </p> <p>And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, <strong>we encourage you to apply!</strong></p></div><p><strong>The role</strong></p> <p>This is an opportunity for someone looking to develop a career in credit control. You’ll gain experience in operating and reporting on credit processes, working closely with senior credit controllers to ensure optimal debt control, and collaborating with Customer Operations and other teams to maintain strong customer relationships.</p> <p>You will be responsible for the resolution and management of outstanding invoices and delinquent accounts. You’ll communicate directly with customers to answer their queries and agree payments, escalating for approval where necessary.</p> <p>You will produce and analyse ageing reports, and assist with tracking collection efforts and payment reminders (Dunning). Where necessary, you will escalate to senior credit controllers, in accordance with agreed policies.</p> <h3> </h3> <p><strong>What excites you:</strong></p> <ul> <li>Communicating with customers in a professional and timely manner to collect overdue payments and outstanding debts, in line with agreed credit terms</li> <li>Responding to and resolve queries from merchants</li> <li>Creating and distributing reports on outstanding debt and incoming payments</li> <li>Allocating customer payments and calculation up-to-date account balances</li> <li>Using business judgement to recommend credit notes or payment plans as appropriate, raising with management for approval</li> <li>Managing payment plans</li> <li>Supporting with account reconciliations</li> </ul> <h3> </h3> <p><strong>What excites us:</strong></p> <ul> <li>Very customer service orientated</li> <li>Comfortable with assisting in resolving billing and credit queries </li> <li>Previous work experience or study in Finance / Accounting, or a degree that requires high numeracy skill</li> <li>A self-starter who can work with minimal guidance</li> <li>A strong communicator, both verbally and in writing, who enjoys working with a wide range of people</li> <li>Ambitious and enthusiastic to develop a career in Credit/Finance at GoCardless</li> <li>Previous experience in credit control is a bonus but not essential</li> </ul> <h3> </h3> <p>You’ll need to be well versed in:</p> <ul> <li>Excel (intermediate or above)</li> <li>Google Docs, Google Sheets</li> </ul> <p>A bonus but not a must:</p> <ul> <li>A working knowledge of SalesForce, Looker, Billing Platform and Docusign CLM</li> </ul> <p>We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you t ... (truncated, view full listing at source)