Fraud Investigations Specialist

<div class="content-intro"><h3><strong>About Us at GoCardless</strong></h3> <p>GoCardless is a <strong>global bank payment</strong> company. Over <strong>100,000 businesses</strong>, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. </p> <p>GoCardless processes <strong>US$130bn+</strong> of payments annually, across <strong>30+ countries</strong>; helping customers collect and send both <strong>recurring</strong> and <strong>one-off payments</strong>, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over <strong>2,500 banks</strong>, we help our customers make faster, more informed decisions.</p> <p>We are headquartered in the<strong> UK</strong> with offices in <strong>London</strong> and <strong>Leeds</strong>, and additional locations in <strong>Australia, France, Ireland, Latvia, Portugal</strong> and the <strong>United States.</strong></p> <p>At GoCardless, we're all about <strong>supporting you</strong>! We’re committed to making our hiring process <strong>inclusive</strong> and <strong>accessible</strong>. If you need extra support or adjustments, reach out to your <strong>Talent Partner</strong> — we’re here to help! </p> <p>And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, <strong>we encourage you to apply!</strong></p></div><h3><strong>The role</strong></h3> <p>The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.</p> <p>As a Fraud Investigation Specialist you’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk. </p> <p><strong>On a daily basis you will:</strong></p> <ul> <li>Monitor the risk alert queue and identify high risk behaviour within the business portfolio </li> <li>Conduct fraud investigations within service level agreements to reduce potential revenue losses </li> <li>Attain a thorough understanding of GoCardless’ product, policies and processes </li> <li>Lead on customer-facing correspondence and work with various teams across the business to ensure we provide a seamless merchant experience </li> </ul> <h3><strong>What excites you </strong></h3> <ul> <li>The opportunity to work in a high performing team and make important daily decisions that can make an impact on GoCardless’s future success</li> <li>Having the opportunity to learn more about data and how to use it to make informative decisions across the business</li> <li>Working in a global fraud team where you can share experiences and learn from other team members who come from a variety of industries </li> </ul> <h3><strong>What excites us </strong></h3> <ul> <li>You have some experience in a fraud investigations role or similar and are looking for your next challenge</li> <li>You use logic and reasoning to separate legitimate behaviour from suspected illicit activity</li> <li>You understand the implications of new information for both current and future problem-solving and decision-making</li> <li>You use your written English skills to strike the right tone with internal and external stakeholders.</li> <li>You’re driven by initiative, and understand the impact of every decision you make on our merchants</li> <li>Results-focused: You can prioritise, organise, and show initiative and willing to get the job done </li> </ul> <p>We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.</p> <p><strong>Base salary range: €1,600 - €2,400 (gross).</strong></p> <p>Base salary ranges are based on role, job level, location, and mark ... (truncated, view full listing at source)