Titling Agent

<div class="content-intro"><div><span style="font-size: 12pt;"><strong>About Caribou </strong></span></div> <div> <p>At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $159/month on their car loans while protecting their investment long term. </p> <p>Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.</p> </div></div><p><strong>About the Role</strong></p> <p>Caribou is seeking a <strong>Titling Specialist (Title</strong><strong> Agent) </strong>to join the Titling Department in accurately procuring processing the necessary documents to update the lien holder on the vehicle title of a refinanced auto loan, post-funding.</p> <p>In this role, you will…</p> <ul> <li><strong>Process Perfect Liens:</strong> Accurately receive, upload, review, and submit electronic and physical titling documents to complete the auto refinance process, later to various jurisdictions to ensure lien perfection.</li> <li><strong>Customer Partner Communication:</strong> Consistently contact high numbers of customers, lenders, and jurisdictional organizations (via phone, text, email, and mail) to obtain missing documents and confirm loan payoff details.</li> <li><strong>Manage Information Tracking:</strong> Become a subject matter expert on national titling practices. Update internal platforms and records to track file progress and quickly surface issues for resolution within set service level agreements (<strong>SLAs</strong>).</li> <li><strong>Document Shipping Logistics:</strong> Create and manage high volumes of incoming and outgoing document shipments (e.g., FedEx) to customers, lending partners, and jurisdictions.</li> <li><strong>Team Collaboration:</strong> Share jurisdictional research and contribute to team meetings to continuously improve the refinance and lien filing process.</li> <li><strong>Document Storage Audit:</strong> Manage and periodically audit document storage in the Denver office for compliance.</li> </ul> <p><strong>The essential functions of this role must be performed onsite in our Denver, Colorado office. </strong></p> <p><strong>About You</strong></p> <ul> <li>Preferred minimum of 1 year of experience in vehicle title processing; financial services customer service experience is also a plus.</li> <li>Exceptional attention to detail, organizational prowess, and strong critical thinking.</li> <li>An innate sense of urgency and proven ability to handle complex, high-volume files within tight deadlines.</li> <li>Proven ability to clearly and professionally communicate with all internal and external parties.</li> <li>Highly computer literate, proficient in GSuite, and able to multitask across multiple platforms while adapting to rapid system changes.</li> <li>Experience with creating and managing inbound/outbound shipments (e.g., FedEx).</li> <li><strong>Availability:</strong> Able to work shifts between <strong>7 AM and 6 PM</strong> (standard shifts are 7 AM-4 PM, 8 AM-5 PM, or 9 AM -6 PM, based on need). Mandatory weekday attendance for the initial 2-week onboarding.</li> <li>Bilingual in Spanish/English is a plus.</li> </ul> <p><strong>Physical Demands:</strong> Must be able to lift and carry up to 50 pounds, walk, stand, crouch, kneel, and bend for extended periods to access office equipment and filing systems.</p> <p><strong>How we will tak ... (truncated, view full listing at source)