Registered Brokerage Client Service Associate - Eastern Timezone

<div class="content-intro"><p><strong>Who We Are:</strong></p> <p>Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our <a href="https://alpaca.markets/blog/alpaca-raises-150-million-at-a-1-15b-valuation-to-build-the-global-standard-for-brokerage-infrastructure/">recent Series D funding round</a> brought our total investment to over $320 million, fueling our ambitious vision.</p> <p>Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.</p> <p>Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of <strong>opening financial services to everyone on the planet</strong>. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.</p> <p>Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.</p> <p> </p> <p><strong>Our Team Members:</strong></p> <p>We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!<br><br>We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.</p></div><div class="tableView-content-wrap" data-prosemirror-content-type="node" data-prosemirror-node-name="table" data-prosemirror-node-block="true" data-pm-slice="1 1 []"> <div data-testid="table-alignment-container"> <div class="pm-table-resizer-container"> <div class="resizer-item display-handle"> <div class="pm-table-container" data-number-column="false" data-layout="default" data-testid="table-container"> <div class="pm-table-row-controls-wrapper"> <div> <div class="ak-renderer-extension " data-layout="default"> <div class="ak-renderer-extension-overflow-container"> <div class="css-jmb8w4"> <div class="ak-renderer-wrapper is-undefined css-pw7jst"> <div class="css-1mdbb1b"> <div class="ak-renderer-document"> <h3 id="Things-You-Get-To-Do:" data-renderer-start-pos="1"><strong data-renderer-mark="true">Things You Get To Do:</strong></h3> <ul class="ak-ul" data-indent-level="1"> <li> <p data-renderer-start-pos="26">Assist clients and broker partners by being the first point of contact on service needs and issues</p> </li> <li> <p data-renderer-start-pos="128">Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks.</p> </li> <li> <p data-renderer-start-pos="373">Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items.</p> </li> <li> <p data-renderer-start-pos="500">Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.</p> </li> <li> <p data-renderer-start-pos="707">Ensure new business paperwork is accurately and successfully submitted.</p> </li> <li> <p data-renderer-start-pos="782">Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment</p> </li> <li> <p data-render ... (truncated, view full listing at source)