Revenue Operations Supervisor

<div class="content-intro"><div><strong><em>Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? </em></strong>Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.</div> <div> </div> <div><a class="postings-link" href="https://ophelia.com/">Ophelia</a> is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.</div></div><h3>About the Role</h3> <p>We are seeking a people-first <strong>Revenue Operations Supervisor</strong> to lead a seasoned billing and financial counseling team in a high-growth, fast-paced healthcare environment. This is a pivotal role for a confident, emotionally intelligent leader who thrives on building trust and driving accountability within an experienced team.</p> <p>The ideal candidate possesses an early-stage company mindset—someone who isn’t just managing a process, but is actively shaping the messaging and playbooks that will define our revenue cycle operations. You will be responsible for overseeing complex medical billing and collections while fostering a culture of high performance, accuracy, and professional growth.</p> <h3>Key Responsibilities</h3> <p><span style="text-decoration: underline;"><strong>Collaborative Leadership Team Partnership</strong></span></p> <ul> <li><strong>Empower Experts:</strong> Lead and mentor a knowledgeable team of Billing and Financial Counseling professionals, fostering a culture of mutual respect and high-level collaboration.</li> <li><strong>Professional Growth:</strong> Partner with team members on individualized development plans, offering the coaching and support needed to navigate a rapidly scaling environment.</li> <li><strong>Unified Alignment:</strong> Establish clear, consistent expectations for performance and communication, ensuring the team is synced on goals and outcomes.</li> <li><strong>Resilience Depth:</strong> Champion cross-training and knowledge-sharing initiatives that leverage the team’s existing expertise to ensure long-term stability.</li> <li><strong>Effective Communication:</strong> Serve as a transparent leader who can navigate complex organizational changes and facilitate productive, open dialogue.</li> </ul> <p><span style="text-decoration: underline;"><strong>Operational Excellence Revenue Integrity</strong></span></p> <ul> <li><strong>End-to-End Oversight:</strong> Manage the full lifecycle of billing, collections, and eligibility verification to ensure accuracy and timely claims processing.</li> <li><strong>Data-Driven Insights:</strong> Monitor denial trends and underpayments to identify root causes; collaborate with the team to implement sophisticated, long-term solutions.</li> <li><strong>System Regulatory Stewardship:</strong> Maintain the integrity of our billing software, ensuring it reflects current reimbursement rates, codes, and compliance requirements.</li> <li><strong>Reporting:</strong> Deliver comprehensive month-end insights to leadership, highlighting team successes and operational health.</li> </ul> <p><span style="text-decoration: underline;"><strong>Workflow Optimization</strong></span></p> <ul> <li><strong>SOP Evolution:</strong> Update and own Standard Operating Procedures (SOPs) in partnership with the team to ensure our workflows remain efficient and scalable ... (truncated, view full listing at source)