Revenue Operations Supervisor

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it. Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America. About the Role We are seeking a people-first Revenue Operations Supervisor to lead a seasoned billing and financial counseling team in a high-growth, fast-paced healthcare environment. This is a pivotal role for a confident, emotionally intelligent leader who thrives on building trust and driving accountability within an experienced team. The ideal candidate possesses an early-stage company mindset—someone who isn’t just managing a process, but is actively shaping the messaging and playbooks that will define our revenue cycle operations. You will be responsible for overseeing complex medical billing and collections while fostering a culture of high performance, accuracy, and professional growth. Key Responsibilities Collaborative Leadership Team Partnership Empower Experts: Lead and mentor a knowledgeable team of Billing and Financial Counseling professionals, fostering a culture of mutual respect and high-level collaboration. Professional Growth: Partner with team members on individualized development plans, offering the coaching and support needed to navigate a rapidly scaling environment. Unified Alignment: Establish clear, consistent expectations for performance and communication, ensuring the team is synced on goals and outcomes. Resilience Depth: Champion cross-training and knowledge-sharing initiatives that leverage the team’s existing expertise to ensure long-term stability. Effective Communication: Serve as a transparent leader who can navigate complex organizational changes and facilitate productive, open dialogue. Operational Excellence Revenue Integrity End-to-End Oversight: Manage the full lifecycle of billing, collections, and eligibility verification to ensure accuracy and timely claims processing. Data-Driven Insights: Monitor denial trends and underpayments to identify root causes; collaborate with the team to implement sophisticated, long-term solutions. System Regulatory Stewardship: Maintain the integrity of our billing software, ensuring it reflects current reimbursement rates, codes, and compliance requirements. Reporting: Deliver comprehensive month-end insights to leadership, highlighting team successes and operational health. Workflow Optimization SOP Evolution: Update and own Standard Operating Procedures (SOPs) in partnership with the team to ensure our workflows remain efficient and scalable. Strategic Escalation: Act as a resource for the team on complex insurance issues and patient collections, providing solution-oriented support. Resource Coordination: Monitor workloads and staffing coverage to ensure a balanced, sustainable pace for the team during high-volume periods. Qualifications Demonstrated leadership: Minimum of 5 years of experience in medical billing and collections, 2+ years of experience in supervisory roles. People-first leader: Dedicated leader who can inspire and empower a team, driving measurable outcomes and individual growth RCM knowledge: Expertise in handling medical denials, payer issues, and reimbursement rates ... (truncated, view full listing at source)