Business Operations Manager

<p>We asked ourselves — <em>What if better care didn’t cost more?</em></p> <p>That’s why we built Vitable: the health benefits platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center.</p> <p>Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. It's a better experience for employees and a smarter solution for employers.</p> <p>Simply put, we’re built for better.</p> <p>We’re growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care to the everyday worker. Does that sound like you?</p> <h2><strong>About the Role</strong></h2> <p>We’re seeking a tech-savvy, adaptable Operations Manager to join our Philadelphia team as a key player in IT support and operational compliance. In this hybrid role, you’ll be part IT troubleshooter, part compliance coordinator, and part people-operations specialist, a true Swiss Army knife who can handle a bit of everything. You will be responsible for keeping our tech running smoothly and our company compliant: maintaining our SOC 2 security compliance, managing various insurance coverages, assisting with HR tasks like benefits enrollment, and jumping in wherever needed. (For the right candidate, we’re open to crafting an appealing title, whether you think of yourself as an “IT Operations Specialist,” “Technical Operations Associate,” or “Technology Compliance Coordinator,” we care most about your ability to wear many hats and get things done.) Note: This role is based in our Center City Philadelphia office and will require in-office presence at least 3 days per week (Mondays, Tuesdays, and Thursdays), with flexibility to work remotely on other days.</p> <h3><strong>Key Responsibilities</strong></h3> <ul> <li><strong>IT Support Administration:</strong> Manage day-to-day IT needs and troubleshoot tech issues for our team. This includes administering our Google Workspace (G Suite) and Slack, setting up accounts and laptops for new hires, and ensuring office network/printer systems run smoothly. When colleagues have IT questions or problems, you’ll be the go-to problem solver.</li> <li><strong>SOC 2 Compliance Management:</strong> Oversee and maintain our SOC 2 compliance program. You’ll coordinate annual audits and security assessments, keep documentation up to date, and work with our engineering team to implement required technical controls (don’t worry – you can lean on the engineers for the heavy technical lifting). You’ll essentially project-manage the compliance process to ensure we continue to meet security standards and pass audits.</li> <li><strong>Insurance Administration:</strong> Take charge of managing the company’s various insurance policies. This includes maintaining our corporate insurance (e.g. general liability, cybersecurity, etc.), our affiliated medical entity’s insurance coverage (the professional corporation’s insurance), and our Medical Director’s malpractice insurance. You’ll handle renewals, paperwork, and make sure there are no lapses in coverage.</li> <li><strong>People Operations Support:</strong> Pitch in with HR and people ops tasks to keep our team running effectively. For example, you will help manage our employee benefits enrollment and administration (health insurance, 401k, etc.), onboard new team members from an IT/operations perspective, and assist with other internal operations projects as needed.</li> <li><strong>Ad-hoc Projects General Ops:</strong> Embrace a “no task too small” mindset. From improving office processes to helping plan team events or handling vendor coordination, you’ll tackle miscellaneous operational projects that come up in a startup environment. We might ask you to research a new software tool, document a process, ... (truncated, view full listing at source)