Strategic Account Director

About the RoleTaktile is building the world’s leading software platform for running critical, highly-automated decisions with the power of AI. Our customers in financial services use Taktile to detect fraud, prevent money laundering, and expand access to credit for small businesses — among many other use cases. Every day, millions of decisions around the world are powered by Taktile.We are a high-growth, post–product-market-fit startup on a fast trajectory toward market leadership in automated decisioning for large enterprises.That’s where you come in.As a Strategic Account Director, you will play a pivotal role in driving the growth of Taktile’s strategic customer base, ensuring our innovative solutions empower large organizations to optimize their decision-making processes. In this role, you will be a trusted advisor to executives and senior decision-makers and build strong relationships across multiple departments to shape and influence business transformations that achieve real impact with AI. You will play a critical role in driving growth by guiding prospective and existing accounts through complex sales cycles with expertise and care. As a thought leader and credible brand ambassador, you will represent Taktile in the market and manifest our position.About YouYou have extensive experience managing complex deal cycles of 9+ months by developing and executing account strategies that drive global expansion.You are highly skilled in navigating large organizations, building alignment across senior stakeholders, and translating strategic goals into clear ROI and measurable business impact.You can distill abstract business challenges into high-impact, executable initiatives, enabling customers to realize fast, meaningful results while advancing their long-term strategic vision.You combine commercial acumen with a results-driven mindset, identifying value opportunities and delivering tailored propositions that accelerate strategic account expansion.You bring extensive experience negotiating complex agreements within enterprise procurement frameworks and policies.You know how to build deep, strategic relationships with senior customer stakeholders, including C-suite executives and Board members.You have exceptional communication skills, with an ability to craft compelling messages that resonate with top-level stakeholders.You’re curious and customer-centric, with a talent for understanding customers’ challenges and coordinating solution design tailored to their needs.You’re humble and have a growth mindset, eager to continuously learn, implement new methodologies, and bring best practices into the business.You’re collaborative and thrive in cross-functional environments, working closely with Customer Success teams.You’re strategic and creative—always finding innovative ways to engage stakeholders and enhance the customer experience.What You'll DoDevelop and execute comprehensive account strategies to expand business with Taktile’s strategic customers in the Financial Services Industry.Qualify and manage multi-stakeholder sales opportunities from lead to close, selling Taktile’s innovative decisioning software solution, focusing on long-term value and ROI.Build a deep understanding of customers’ business models, decision-making processes, and technology landscapes to identify opportunities for impact and innovation.Lead discovery sessions, solution workshops, and executive presentations that articulate Taktile’s value proposition and align solutions to customer goals.Ensure a seamless and consultative buying experience that reflects professionalism, responsiveness, and industry expertise.Collaborate with our Customer Success team to ensure smooth handovers and long-term customer success.Provide customer feedback to Product, Marketing, and Leadership to influence the roadmap and go-to-market strategies.Ideal, But Not RequiredExperience working in a senior consulting role.Experience with AI Transformations or Digital Transformation ... (truncated, view full listing at source)