Customer Success Manager

📣 Role SummaryWe’re looking for a Customer Success Manager to join our fast-growing team and serve as the trusted partner for our small business customers. This is an early-career role where you’ll spend most of your day on calls helping business owners adopt our tools, solve problems, and grow their businesses. You’ll build relationships, prevent churn, and ensure customers see real value from our platform—all while developing your skills in a supportive, high-energy startup environment.⚡ What you'll doMake a minimum of 30 customer calls per day, balancing training, proactive outreach, and retention conversations.Build strong, trust-based relationships with small business owners (our “pros”).Help customers adopt tools like websites, SEO, ads, and AI features by making them simple and accessible.Drive retention by preventing churn, recovering delinquent accounts, and delivering creative solutions.Manage competing tasks and priorities effectively in a fast-paced, dynamic environment.Capture customer feedback and share it with product, engineering, and support teams.🎯 What we’re looking for1+ years of early career experience delivering on scoped responsibilities with coaching.Strong verbal communication; confident and comfortable on customer calls.Tech-savvy and able to learn new platforms quickly.Patient and empathetic when working with customers who have low tech familiarity.Strong time management and organizational skills.Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting.🤗 Who you areA natural relationship builder who enjoys talking with people every day.Someone who thrives in high-energy, fast-changing environments.Comfortable following established guidelines, but quick to ask questions when things are unclear.Able to handle simple tasks independently while seeking support for more complex situations.Excited to grow your skills, learn from experienced peers, and make an impact early in your career.📅 Hiring ProcessRecruiter ScreenCX Team Lead ScreenLive Role PlayCofounder Screen🙌 What we offer$65k base salary ($80k OTE) + equity packageFull Medical, Dental, and Vision Health CoverageComputer and workspace enhancements401(k) plan (non-matching)Unlimited vacation, 9 company holidays, including election day, and 1 personal volunteer day a yearCompany-paid Wellhub membership for fitness and wellnessDinner covered with Uber Eats + a stocked kitchen to keep you fueledOpportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros🤝 Our Values No Bullsh*t: We create meaningful results for our customers and drive growth for our team—ensuring progress and impact are felt every day. Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefit without purpose.Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions. We embrace risks, knowing every experiment fuels growth—even when it doesn’t go as planned.One Team, One Dream: We tackle challenges together with creativity, and an open mind—always seeking solutions and embracing fresh ideas to win as a team.Empower Every Voice: We welcome diverse perspectives and bold ideas, creating space for authenticity and respect—because great ideas come from everywhere.Be an Owner: We take responsibility for outcomes, act in the company’s best interest, and treat every dollar as our own. We move with urgency, think long-term, and take pride in driving impact.Boom!: We take time to celebrate each other’s achievements, big and small—at work and in life—because shared success fuels lasting momentum. And we end all team meetings in a “Boom!”About Topline ProWe’re building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get disco ... (truncated, view full listing at source)