Customer Support Agent

What you'll be doingBe a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.Solve problems: solve problems our customers face by collaborating with the rest of the DolarApp team, and come up with product proposals to decrease the workload.You will get things done: beyond the scope of work and priorities, it is in the DNA of our DolarApp to do whatever it takes to win.What you'll needFluency in English and Spanish and/or Portuguese, verbal and writtenAt least 2 years of experience in Customer SupportProblem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solutionEager to work hard and go the extra mile to make our customers happyEmpathy - being able to interpret user’s concerns and help them in getting the best experience possible out of DolarAppResourcefulness, with attention to detail and due diligenceAbility to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answerBenefitsCompetitive salaryDiscretionary performance cash bonusLatest technology to work withStrong team that will help you improve your skillsAbout UsAt DolarApp we strive to change the way hundreds of millions of people in Latin America approach their everyday financesWe are a product oriented company: do not expect to be working on legacy products but building world-class financial products from the ground upWe’ve hired some of the most talented people out there who have done it before – and we want you to join them