Solutions Engineer

What is Spade? Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type. Spade’s API takes these raw, messy transactions, and in Spade is a fast growing, Series A company backed by industry experts and top tier investors (including a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work. What will you be doing? As Spade’s founding Solutions Engineer, you will be the technical expert ensuring our customers successfully implement and scale with our API. You’ll work at the intersection of product, sales, and customer success to solve complex technical challenges and drive customer value. You will: Partner with sales and account management teams to address technical questions throughout the customer lifecycle, from pre-sales discovery to post-launch optimization Audit each implementation to ensure best practices, optimal performance, and adherence to Spade’s standards for quality and reliability Build custom tooling and automation that accelerates customer time-to-value and scales both internal operations and customer workflows Manage and optimize file transfer processes across multiple methods (SFTP, S3, Snowflake Sharing/Exchange) to ensure reliable, high-volume data delivery Review and improve API documentation for simplicity and usability, ensuring technical resources are clear and actionable for diverse customer audiences Generate product ideas informed by customer implementations that drive increased volume and faster time-to-value, translating technical insights into product roadmap priorities What experience, skills, and qualifications are necessary? Must have: Based in NYC At least 3 years of experience in a customer-facing technical role (e.g., Implementation Engineer, Forward-Deployed Engineer, Solutions Engineer, Technical Account Management, etc.) At least 2 years of experience in fintech or financial services Deep knowledge of REST APIs, and ability to build lightweight integrations and guide customers through the integration process Hands-on technical experience, including comfort with common command line tools and workflows and experience building/automating workflows with customers Ability to manage various methods of file transfers at scale (SFTP, S3, Snowflake Sharing/Exchange, etc.) Ability to effectively communicate complex technical information to both technical and non-technical stakeholders Nice to have: Experience with transaction / payments data Experience working at a high-growth startup Bachelor’s degree in computer science Why join Spade? Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside. Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer. Benefits include: Competitive compensation and equity package Full medical, dental, and vision benefits for US-based employees Short-term disability insurance Unlimited PTO Early exercise program and extended post-termination exercise period 401K for retirement planning Hybrid team, with pet-friendly headquarters in NYC Paid parental leave $750 work-from-home setup stipend and $125 monthly lunch stipend Diversity Inclusion at Spa ... (truncated, view full listing at source)