Technical Account Manager - Enterprise

Hi, I’m Alex, co-founder at Magic Patterns. You'll notice below one of our core values is "obsessed with customers." As an Account Manager / Customer Success, you will embody that every day! And you will literally reinvent how software is built. Today, thousands of teams use Magic Patterns to ship software faster. Our mission to help product teams go from idea to production has landed us Fortune 500 customers and a beloved community. But it’s always day 1. And we need your help!If you like startups, AI, and fun, fast-paced environments: we can't wait to work with you.How we work:We believe in purposeful hiring and hiring only A-players. We are a small and mighty team with an office in San Francisco and others distributed across North America.Our values:Optimize for action — anything that can be done in hours, can be done in minutes.Trust the data — it is ok to be wrong; we use data to drive decisions.Obsessed with customers — without our customers, we are nothing.Ownership — insist on high standards and craftsmanship.Spread the magic — for many people, Magic Patterns is “magic.” Be proud of your work and have fun!In this role, you will:Offer onboarding, implementation, and adoption support for customersDeliver product integration consultation and post-sale Enterprise guidance to enable seamless technical implementationsSupport completion of security questionnaires in a cross functional teamStep in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systemsCollaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needsBuild technical documentation, best practices guides, and enablement materials to scale customer success effortsWork together with founder and account executives to ensure comprehensive customer successYour background and skill sets look like:2+ years experience in B2B SaaSPrior experience at an early-stage AI company (Seed to Series C preferred)Strong technical and design fluency—you’ve worked with software teams before, and you can comfortably explain component librariesComfortable in ambiguity—you know how to build structure in a fast-moving, zero-to-one environmentEntrepreneurial spirit and first principles thinkingBonus points if you have:You have used tools like Magic Patterns beforeYou know how to codeExperience with bottoms-up adoption funnels and PLGPrevious founder, early operator, or first customer success hireCompensation and benefits:Rapid career growth at one of the fastest growing Series A companiesCompetitive salary and equity package15 days off PTOHealth, dental, and vision coverageFun team offsites and events — we went to Mexico last year!