Client Services Director

<p>WE’RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further.</p> <p>Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an <a href="https://www.gofurther.com/who-we-are">award winning culture</a> of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let’s chat!</p> <h3>CLIENT SERVICES DIRECTOR</h3> <p>We’re hiring a client services leader who grows accounts through value creation. This person leads a portfolio of enterprise customers by translating strategy into measurable outcomes, shaping multi-quarter transformation roadmaps across data, cloud, and AI, and coaching account teams to consistently deliver (and prove) business impact. You bring executive presence, a consulting mindset, and a track record of driving multi-million-dollar YoY growth by building trusted relationships, identifying high-impact use cases, and operationalizing value realization.</p> <p>What experience should you have:</p> <ul> <li>10–15+ years leading enterprise client relationships within consulting, digital transformation, or technology services.</li> <li>A proven track record of driving multi-million-dollar YoY growth through outcome-led transformation and strategic account expansion.</li> <li>Extensive experience managing and coaching client services leaders to scale consistent delivery practices and executive presence.</li> <li>Fluency in data, cloud, and AI concepts with the ability to bridge the gap between technical solutions and business value.</li> <li>Expertise in executive-level communication, including leading workshops and influencing C-suite stakeholders (CIO, CMO, CFO).</li> <li>High operational rigor in governance, risk management, and the continuous measurement of client impact.</li> </ul> <p>Nice-to-have</p> <ul> <li>Adobe and/or Google Cloud ecosystem experience (enablement, implementation leadership, roadmap alignment).</li> <li>Experience in digital-first firms or high-growth consultancies; comfort operating in ambiguity while driving measurable outcomes.</li> </ul> <p>What you’ll be doing in this role:</p> <ul> <li>Drive Value-Based Growth: Own the client value agenda across a strategic portfolio, expanding revenue lift, cost efficiency, and productivity for enterprise customers.</li> <li>Operationalize Value Realization: Establish a consistent operating rhythm for outcome tracking, KPI baselining, and executive-ready value narratives.</li> <li>Lead Transformation Strategy: Shift account postures from project execution to long-term partnership by shaping multi-quarter data and AI roadmaps.</li> <li>Coach High-Performing Teams: Develop account leads on value discovery and client strategy while standardizing growth plans and governance.</li> <li>Bridge Strategy and Execution: Partner with engineering leaders to ensure solution architecture aligns with adoption enablement and business goals.</li> </ul> <p>What you'll need to accomplish in your first year:</p> <ul> <li>Quantify Client Impact: Ensure customers can clearly articulate and attribute specific business outcomes (savings, lift, etc.) to delivered initiatives.</li> <li>Standardize Frameworks: Implement and scale a repeatable Value Realization framework across your assigned portfolio.</li> <li>Scale the Portfolio: Achieve consistent multi-million-dollar growth driven by compounding transformation roadmaps rather than one-off projects.</li> <li>Elevate Team Consistency: Reduce time-to-first-value and escalations by strengthening executive engagement and measurement across all account teams.</li> </ul> <p>Our <a href="https://www.gofurther.com/resources/total-rewards">total rewards program< ... (truncated, view full listing at source)