Patient Care Operations and Enrollment Coordinator - BridgeHealthAI

About UsBridgeHealthAI partners with Federally Qualified Health Centers (FQHCs) and community organizations to ensure every patient gets the care and benefits they deserve—without drowning care teams in paperwork.Our platform supercharges care coordination by automating high-friction tasks such as outreach, insurance verification, eligibility checks, follow-ups, and referrals. With modern AI + cloud infrastructure, we turn hours of manual effort into seconds, helping teams close care gaps faster, protect revenue streams, and stay focused on patients.Born out of Harvard and MIT and backed by Pear VC, Flare Capital, and Glen Tullman, BridgeHealthAI is a fast-growing, seed-stage company trusted by leading clinics. We are purpose-built for the safety net, helping clinics scale access, reduce burnout, and deliver equitable care for the 30M+ patients served by FQHCs each year.Our mission is simple:Eradicate health disparities by empowering the teams who care for underserved families.The RoleWe are seeking a part-time Patient Care Operations Coordinator to help us execute high-volume patient support and benefits navigation across Massachusetts. *This is a contract, part-time role for 3 months; however, there will be an opportunity to extend beyond 3 months. You must be able to enroll patients in benefits programs (e.g., MassHealth, Medicaid, ConnectorCare), whether as a CHW, Navigator, CAC, Patient Access Specialist, or equivalent role with enrollment experience.You will use our internal tools to:Filter and organize patient listsConduct outreachTrack outcomesSurface cases needing escalationYou’ll communicate with patients in English and in Spanish when needed, verify benefit eligibility, confirm resource availability, and document outcomes. You will play a critical role in helping us scale — taking on work that is currently handled by our core team.Training & Support:You will receive structured onboarding and workflow training, including guidance on our outreach processes, call/message templates, and how to use BridgeHealthAI tools. You will have regular check-ins and a defined point of contact for questions and escalation.Patient Population:The patients you’ll support are primarily served by FQHCs, typically lower-income, often insured through Medicaid/MassHealth or uninsured, and speak multiple languages (Spanish commonly). Many face barriers navigating healthcare and benefits systems, so empathy and clear communication are essential.What You’ll DoConduct high-volume outreach (phone, SMS, email) to patients + community organizationsAssist patients in Spanish when neededEnroll and assist patients with MassHealth, Medicaid, and ConnectorCare applications/renewalsIdentify eligibility for programs such as SNAP, WIC, LIHEAP, RAFT, EITC, etc.Use our tooling to work structured patient task queues efficientlyVerify insurance coverage + help patients understand next stepsConnect patients to community programs and social servicesConfirm availability/logistics for the clinical and social services they needAccurately document interactions and outcomes in our systemFlag urgent + complex cases for escalationProvide workflow + product feedback to help improve toolsRequired QualificationsThis role requires strong independence, follow-through, and comfort learning new technology, including AI-supported tools.Must live in MassachusettsBilingual (English + Spanish) — must be able to assist patients in SpanishLicense and Experience enrolling patients in benefits such as MassHealth/ConnectorCare — as a CHW, Navigator, CAC (Certified Application Counselor), or Patient Access SpecialistAbility to support patients primarily by phone, text, and emailComfort using new technology (e.g., AI tools like ChatGPT)Able to filter + work from organized patient task queues1+ year experience in benefits, patient navigation, care coordination, or enrollment assistanceStrong documentation + organizational skillsPatient-centered, reliable, resourcefulPreferred Qualificat ... (truncated, view full listing at source)