Tech Lead - CRM Team

Tech Lead - CRM Team TECH LEAD - CRM PRODUCT TEAM Hybrid in London or Remote within the UK The company Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. The team The CRM team builds and owns iwoca’s proprietary CRM platform, the system that powers our account management, sales, credit analysis, and collections teams. This platform is a key competitive advantage, enabling the outstanding customer service that sets iwoca apart. The team delivers intelligent features, such as smart call routing and ML-driven task prioritisation, that allow our business to scale effectively. The team works in a collaborative, agile environment, with regular stand-ups and a focus on iterative delivery to solve real user problems. The role As a Tech Lead in the CRM team, you will set the technical vision for the systems that power our 300-strong operations staff. This role is a unique blend of hands-on architecture, systems design, and people leadership, where you will directly influence the tools that help us serve thousands of small businesses every day. You will be a player-coach, spending your time contributing high-quality code, defining the long-term technical strategy, and mentoring the engineers on your team. You'll work as a peer alongside two other senior engineers to guide the evolution of our core operational platforms, including our real-time telephony and dynamic task-prioritisation systems. Architectural ownership and impact: - Own the technical road map for the CRM team, re-architecting the team’s systems to scale as our operational teams and customer base grow rapidly. - Lead the evolution of our system architecture to allow CRM to operate more independently of other business areas and with less cognitive load. - Collaborate with Tech Lead's in other teams to design and deliver a coherent system, with support from org-wide teams like our DevOps team. Hands-on delivery and project leadership: - Act as a hands-on contributor to the codebase, leading by example in quality, testing, and performance. - Drive the technical strategy and execution for the CRM team’s projects, translating product goals into well-designed, production-ready code. - Resolve technical debt and production issues, ensuring the long-term health and stability of the systems you own. Team leadership and management: - Manage and mentor engineers, taking responsibility for their performance, coaching, and career development. - Define and champion engineering best practices within your team and across the wider engineering group. The requirements Essential: - Expertise in systems architecture, including designing and managing complex domain models - Advanced proficiency in software development using an object-oriented language - Demonstrable business acumen which allows you to collaborate with stakeholders to translate complex challenges into scalable solutions. You have owned technical systems that deliver business outcomes in fast-paced environments. - You have proven experience leading a small team of engineers, including line management responsibilities. You excel at balancing hands-on coding and project delivery with strategic planning and are passionate about developing the engineers you manage. - A commitmen ... (truncated, view full listing at source)