Account Manager

Account Manager ABOUT CHILI PIPER Chili Piper is a B2B SaaS company that helps GTM teams turn inbound leads into qualified meetings - instantly. Our Demand Conversion Platform makes it easier for buyers and sellers to connect fast, without the usual friction in the funnel. We’re a fully remote, global team that loves building solutions that truly help our customers, moving fast, and having fun while creating something meaningful. We’re growing quickly and aiming big! ***CURRENTLY ONLY HIRING IN NORTH AMERICA (US & CANADA) AND THE UK*** JOB DESCRIPTION As a Mid-Market Account Manager at Chili Piper, your primary responsibility is to grow your book of business and ensure our customers are getting everything they need to make the most of their investment with Chili Piper. You are used to delivering value in competitive situations and enjoy working on products that drive the future of Sales and Marketing. This is a sales-focused AM role. You should be excited about prospecting into your existing accounts and finding new opportunities for growth within your portfolio. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you! You will work in tight partnership with the Customer Success team to: - Discover cross sell opportunities and sell new products - Facilitate setting outcomes and measurable objectives with the customer. - Hold customers and Chili Piper accountable to delivering against success criteria - Renew your portfolio of customers - Engage across the customer's organization, including multi-threading, and work cross-functionally within Chili Piper to identify opportunities, risks, and present recommendations/ solutions. - Take ownership for outcomes including risk management and mitigation, customer's value realization, and customer & Chili Piper's mutual success. What You'll Do - Cross Sell new products to existing customers - Renew the contracts of our largest mid-market customers through great relationship building and value-add throughout their lifecycle with us. - Create expansion opportunities within different geographies/business units, additional sales seats, and new products. - Define and review the success criteria with your customer to ensure they're performing as expected on a regular basis. - Leverage sales management tools like Salesforce and Gong to track sales activities. - Sell to key decision makers within mid-market organizations (51-1000 employees). You must establish strong partnerships with procurement teams, legal teams, and security teams in addition to the primary decision makers in sales, customer success, and marketing departments. - Identify customers at risk and provide the necessary support with our Customer Success team to retain and make them successful. - Work closely with the Customer Success team to ensure all onboarding and success criteria are being met. - Develop account plans to plan out strategy alongside marketing and customer success to expand mid-market accounts. What We're Looking For - 3+ years of sales and/ or account management experience, working with mid-market or enterprise level sales cycles, preferably at a technology company and with a track record of top performance - Experience using Salesforce CRM. - The ability to demonstrate a strong aptitude for both selling and building lasting relationships with customers. - Strong business acumen and comfort with presenting to, and establishing relationships with, senior level executives in mid-market-level companies. - Technologically savvy and ability to learn and demonstrate new technology fast. - Proven ability to achieve and exceed quotas and goals. - The ability to work individually and collaborate within a team environment to achieve set goals. - Ability to be a self-starter who takes initiative to learn and develop on their own, especially in a fully remote environment - Exceptional verbal and written communications skills. - Must be based in North America ... (truncated, view full listing at source)